SmokeDrop , 54 anmeldelser
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DO NOT DOWNLOAD!
Horrible service. Had free trial period- forgot about it and got charged for 99$ no refund possible wasn’t using any product in my store in that period.
A lot of products often out of stock, some of the products activated for my store did not even show in my store. Most products don’t have international shipping be careful if you are from Europe or other parts of the world outside of the US.
Would not recommend using it.
Thank you for your review.
We'd like to address all of your concerns:
1. Free Trial: We provided a 90-day free trial to all Shopify users to help support businesses as the ongoing pandemic hit. We're happy to see you took advantage of this offer. Once the free trial ends, you're billed for a monthly subscription if the app remains installed. The app remained installed on your store for 23 days after the free trial ended. Unfortunately we don't send out reminders for free trials ending. The length of your free trial is clearly stated on the Apps page of your Shopify admin.
2. Product inventory: We sync inventory for all products in the app that are added to your store. Not sure how you noticed many products out of stock when you stated you did not use the app at all, but products are regularly restocked by suppliers in the app.
3. International shipping; It's clearly displayed in the app which products can be shipped internationally. We have over 2,000 products that can be shipped internationally at the moment.
Smoke Drop is committed to helping every customer quickly and would have been happy to resolve your confusion around the free trial period. Unfortunately cursing at our customer service team is neither professional nor helpful in resolving any issues that arise.
Happy Selling!
Smoke Drop
Thank you for your services. I'm very pleased to be working with your company. I can not wait until the new shipment comes in of the products!!!! Thank you
We've noticed that you've uninstalled and reinstalled the Smokedrop app, this might have caused the inventory disconnection.
Please reach out to our support team at carly@thesmokedrop.com for assistance.
Excellent customer service.***** :) five star for Chris from Smoke drop he call me right away and fix my issue I highly recommend Excellent quality products and customer service.Thank you Chris appreciate all your help :) !
I really love you guys. I was having a very difficult time finding the right products to sell and what to sell exactly. I came up on this app and now my shop is flourishing. No complaints so far. Thanks guys
I was offered a free trial but they charged me $99 anyway. I tried to get them to refund and they would not until Shopify made them do it. DO NOT give them your credit card number! P.S. The developer replies to bad reviews right away with bogus lies. Just look at all the other reviews here -- not the fake 5 star ones that companies leave before they actually use the product. All f13 apps have terrible ratings for a very good reason.
I used this app it is wonderful thank you so much Chris. This app has really made my business successful.
Updated: Worst thing anyone can ever do with their time is messing with this app . They do not keep up with stock or the vendors they use. I lost about 25 hrs of time listing, fixing inaccuracies and deleting products from the lost vendors that bailed on them. Pictures don't match / look clean plus a lot do not load once added leaving you to hunt for them yourself. Descriptions on most are against FDA regulations or misleading. A lot of issues dealing with slow shipping and sending wrong products in the few orders I had. One vendor shipped whatever he wanted after sold out (hassle), One product hasn't been delivered 12 days after ordering (ridiculous). The price point and shipping on some items are a bit high. All orders have had some issue after the first one. Recently, I logged on to find 80% plus of my shop was out of stock. Over 200 items all sold out instantly. They no longer have one of the best vendors on the platform. The rest of the stuff is Canadian shipping at $10 and over a week shipping times or not my niche. Pretty much a worthless app for $19 a month. Save your time and reach to vendors individually and dodge this hassle. You temporarily paused a vendor that supplied 90% of your stock and told me you have no knowledge of when they will be available. So what are you robbing people of monthly fees for when you have nothing to sell but a few over priced pipes and wool knit hats. I won't be coming back to this period.
Hi there,
Thanks for taking time to leave a review! We appreciate your feedback immensely.
Apologies for the mixup. We didn't lose a vendor, thankfully. One of our vendors is in the process of moving their site to a new platform. As a result, we have temporarily paused their listings until they're ready to fulfill orders again. We're confident things will be back to normal shortly.
Please feel free to reach out to our customer support team if you have any questions.
Happy Selling!
Great app so far, grat staff one issues today where my orders arent showing in SMokeDrop, but also how are all you guys advertising the products
Love the app so far. All of my orders have shipped same day or next day. Customer feedback is good as well. I wish their catalog was larger, but they've already added a few hundred products since I signed up, so I'm sure it will expand over time
most of the products i have activated for my store don't even show in my store. messaged them for help and got no response. don't waste your money.