SmokeDrop , 54 Rezensionen

Smoke drop has been an awesome addition to my shop. High quality product that drive traffic, and excellent customer service!

I wish I could give this app 10 stars. I just started using it about 4 days ago and so far I"m getting about 3-4 orders a day and I'm not even advertising yet. Customer service is awesome, never have to wait to hear back from them. Products sell themselves! I love this app.

DO NOT DOWNLOAD!
Horrible service. Had free trial period- forgot about it and got charged for 99$ no refund possible wasn’t using any product in my store in that period.
A lot of products often out of stock, some of the products activated for my store did not even show in my store.  Most products don’t have international shipping be careful if you are from Europe or other parts of the world outside of the US.

Would not recommend using it.

yep well, shopify's morning shift was helping me put the products into my account and the afternoon shift ban me for the products there own staff were helping me with. it is a good app but the people hosting it are snakes.

Garbage company. Half of my customers orders were cancelled because of inventory not available. Waste of money.

Updated: Worst thing anyone can ever do with their time is messing with this app . They do not keep up with stock or the vendors they use. I lost about 25 hrs of time listing, fixing inaccuracies and deleting products from the lost vendors that bailed on them. Pictures don't match / look clean plus a lot do not load once added leaving you to hunt for them yourself. Descriptions on most are against FDA regulations or misleading. A lot of issues dealing with slow shipping and sending wrong products in the few orders I had. One vendor shipped whatever he wanted after sold out (hassle), One product hasn't been delivered 12 days after ordering (ridiculous). The price point and shipping on some items are a bit high. All orders have had some issue after the first one. Recently, I logged on to find 80% plus of my shop was out of stock. Over 200 items all sold out instantly. They no longer have one of the best vendors on the platform. The rest of the stuff is Canadian shipping at $10 and over a week shipping times or not my niche. Pretty much a worthless app for $19 a month. Save your time and reach to vendors individually and dodge this hassle. You temporarily paused a vendor that supplied 90% of your stock and told me you have no knowledge of when they will be available. So what are you robbing people of monthly fees for when you have nothing to sell but a few over priced pipes and wool knit hats. I won't be coming back to this period.

most of the products i have activated for my store don't even show in my store. messaged them for help and got no response. don't waste your money.

The app works, it's really cool but is far too overpriced. Also, the cost of the products are very very high meaning unlikely a lot of people will actually buy. This tech works very well, the service is very good, Carly has been very helpful and efficient. Until you guys get your prices in order this is not going to take off properly. Surely you'd rather see many little sales over a couple large ones. The more competitive you make this the more monthly uptick you will see in people signing up and actually progressing with it after the trial period. I've considered cancelling a couple times now and I'm going to have one more run at it. I should note that you really need to put the time and also have a really nice website and domain, mostly importantly be active on social. Without price cuts on both app monthly cost and product overhead I don't see this as a sustainable option. Smokedrop developers you are doing a great job but I'm sure you can see this is common feedback so please kick the director and tell them this is a reoccurring complaint that needs addressed. I really hope to see a long future with this app and other types like this.

UPDATE: I have had quite a few issues with some of the suppliers on Smoke Drop, especially during the first few weeks of COVID. Some issues related to the conditions others not. It was frustrating and time consuming to go back track through orders, contact buyers and issue refunds left and right. However, Smoke Drop is just a curator of these suppliers, and product issues aren't directly their fault. That means you should leave yourself a little extra time to handle issues, as sometimes you have to wait for a response from the supplier, not just Smoke Drop. That being said, Smoke Drop does do a great job vetting their suppliers and confronting issues as they arise. I was fortunate to have Chris step in and take charge when my list of issues began to grow. Chris personally called me to figure things out quickly, and he set up an efficient system for us to identify problems and get resolutions timely. Be rest assured that if you do have a frustrating issue with a supplier, Chris does have your back and will do his best. I give Chris 5 stars for his service. I am holding back two stars, one because the service of suppliers isn't quite there yet, and two for the support I received from the employee before Chris stepped in and took care of me.

I might be the only store using this app just for their apparel but it is really great. The experience has been awesome with faster fulfillment than anyone i've ever worked with like most the time same day. Good stuff, thanks for all of your help Carly! Keep up the good work :)