Avis (54)
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DO NOT DOWNLOAD!
Horrible service. Shipping rates will cause a nightmare dealing with your customers and them. Customer service is very poor. Would not recommend using.
Thank you for your review.
We'd like to address both of your concerns:
1. Shipping Cost: Smoke Drop clearly displays the shipping cost for each product in the app. This includes the additional costs for orders with multiple units. We also offer a tutorial video explaining how each and every cost works in the app - including shipping. Unfortunately it seems the shipping cost was not clear to you, for which we apologize. It's very rare that a store owner is unable to understand how shipping costs work, but our support team is happy to quickly and easily resolve the confusion if they are made aware of the problem. We did not received any support tickets from you before you placed an order on the app, which likely lead to your misunderstanding regarding shipping prices.
2. Customer service: Smoke Drop's team is proud to offer support for all of our users. You had communicated with a team member this afternoon, asking for Smoke Drop to refund the shipping cost of an order, as you were not understanding how shipping is charged in the app. When an order contains multiple units of the same item, you're charged the flat rate price of the first item and a flat-rate price for each additional unit in the order.
Smoke Drop is committed to helping every customer quickly and would have been happy to resolve your confusion around shipping costs.
Happy Selling!
Smoke Drop
2019/12/26 UPDATE
As we mentioned in the first paragraph of our review, we have multiple stores that installed Smoke Drop, this is just one of the stores.
Funny thing being they wrote something like they are investigating us for fraud in their reply then Shopify app store removed that then they came up with this one.
Really? Fraud? Instead of all the PR works why not trying replying to one of our emails? Is that what you guys should do?
BUYERS BEWARE!
We used to have this app in every store we managed, as time went by their customer service had gone so bad there is literally no one there to answer our logistics or product quality related questions, and there is no guarantee when the product is going to be shipped and we haven't received one email from them since Dec 3rd, out of options we decided to file disputes on all the payments we sent from Dec 3rd and then we got an email threatening if we don't pull the disputes they are going to shut down our Smoke Drop account, we are amazed! turns out there is somebody there responding to payment details and yet not actual question from users that pays you $19.99 a month! We've saved you the trouble and deleted the app ourselves.
This user has zero history with the application, no orders, no emails, no claims.
I wish I could give this app 10 stars. I just started using it about 4 days ago and so far I"m getting about 3-4 orders a day and I'm not even advertising yet. Customer service is awesome, never have to wait to hear back from them. Products sell themselves! I love this app.
yep well, shopify's morning shift was helping me put the products into my account and the afternoon shift ban me for the products there own staff were helping me with. it is a good app but the people hosting it are snakes.
Shopify payments canceled my account because of this app! When I deleted the app and asked for a refund I was told that they do not offer refunds on subscriptions. This app is way more trouble than it is worth.
I was offered a free trial but they charged me $99 anyway. I tried to get them to refund and they would not until Shopify made them do it. DO NOT give them your credit card number! P.S. The developer replies to bad reviews right away with bogus lies. Just look at all the other reviews here -- not the fake 5 star ones that companies leave before they actually use the product. All f13 apps have terrible ratings for a very good reason.
can't load any products to my website. and i have a 7-day free trial. wrote to them no response.
Had the app for 10 days was charged the whole month fee and wouldn't reply to message there products don't sell at all most will get features to start acting up on shopify
Fair warning here. you will loose the ability to use shopify payments. also the margins are razer thin. shipping is much more expensive than it needs to be. Sometimes $10 on a $5 product.
We try to provide the same disclaimer to users before trying the Smoke Drop app. Shipping costs include picking and packing and are set by individual suppliers. We provide clear costs to users and let you decide how to adjust your retail prices and shipping costs to ensure profit. Many users are selling a lot of Smoke Drop products but reviewing your store I can see why you might have difficulty doing so.
I used this app to build a store only for Shopify to block my payment account.
7 day trial they charged me for this app even though it was uninstalled on the 7th day. BS very disappointed.
Shopify should not have this app in their app selection if they are going to block payment.
Thank you for taking time to leave a review.
We're sorry to hear you had a negative experience with Shopify Payments and our app. Unfortunately Shopify Payments does not support transactions for "high-risk" items.
As a result, you'll simply need a third party payment processor to sell high-risk products on Shopify.
We have a handful of processors we typically recommend and would be happy to guide you through the application process.
Our customer support team has reached out via email, so feel free to let us know if you're interested!
Happy Selling