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I used the App and i found so much CBD products with COA that helps me to get approved with the payment gateway. Thanks so much
I had an issue where the item ordered was "out of stock" so I had to refund the customer. However, Smoke Drop was prompt and professional in dealing with the issue which prevented any problems. On top of that, Smoke Drop updated their website the following week to limit this from happening. This shows they are on top of it by constantly updating not only the products they carry but also the functionality of their website. Items sold are delivered within the time frame with no complaints from customers.
Note: Selling these items are considered "high-risk" so you will need to obtain a third party gateway for payments. Do your due diligence and you will be fine.
Smoke drop has been an awesome addition to my shop. High quality product that drive traffic, and excellent customer service!
DO NOT DOWNLOAD!
Horrible service. Had free trial period- forgot about it and got charged for 99$ no refund possible wasn’t using any product in my store in that period.
A lot of products often out of stock, some of the products activated for my store did not even show in my store. Most products don’t have international shipping be careful if you are from Europe or other parts of the world outside of the US.
Would not recommend using it.
Thank you for your review.
We'd like to address all of your concerns:
1. Free Trial: We provided a 90-day free trial to all Shopify users to help support businesses as the ongoing pandemic hit. We're happy to see you took advantage of this offer. Once the free trial ends, you're billed for a monthly subscription if the app remains installed. The app remained installed on your store for 23 days after the free trial ended. Unfortunately we don't send out reminders for free trials ending. The length of your free trial is clearly stated on the Apps page of your Shopify admin.
2. Product inventory: We sync inventory for all products in the app that are added to your store. Not sure how you noticed many products out of stock when you stated you did not use the app at all, but products are regularly restocked by suppliers in the app.
3. International shipping; It's clearly displayed in the app which products can be shipped internationally. We have over 2,000 products that can be shipped internationally at the moment.
Smoke Drop is committed to helping every customer quickly and would have been happy to resolve your confusion around the free trial period. Unfortunately cursing at our customer service team is neither professional nor helpful in resolving any issues that arise.
Happy Selling!
Smoke Drop
I wish I could give this app 10 stars. I just started using it about 4 days ago and so far I"m getting about 3-4 orders a day and I'm not even advertising yet. Customer service is awesome, never have to wait to hear back from them. Products sell themselves! I love this app.
yep well, shopify's morning shift was helping me put the products into my account and the afternoon shift ban me for the products there own staff were helping me with. it is a good app but the people hosting it are snakes.
Garbage company. Half of my customers orders were cancelled because of inventory not available. Waste of money.
Hi Holistic Pets RX,
Thank you for taking time to leave a review. We're sorry your experience with Smoke Drop was not satisfactory and we'd love the chance to prove we are a valuable partner for your store.
After reviewing your order history, we noticed that 2 out of your 12+ orders were cancelled over the last several months due to inventory issues.
Apologies for the inconvenience these cancellations caused. When suppliers run out of inventory, we do our best to offer a suitable replacement you can offer to the customer. If a replacement is not available, we issue a full refund for the order so you can refund your customer.
Order cancellations are not ideal and we strive to only partner with suppliers who can consistently fulfill orders with high quality products.
If you'd like to try Smoke Drop again, please do not hesitate to reach out and we'll be happy to provide recommendations on products to carry on your store.
Thanks again for using Smoke Drop and we hope to serve you again in the near future.
Updated: Worst thing anyone can ever do with their time is messing with this app . They do not keep up with stock or the vendors they use. I lost about 25 hrs of time listing, fixing inaccuracies and deleting products from the lost vendors that bailed on them. Pictures don't match / look clean plus a lot do not load once added leaving you to hunt for them yourself. Descriptions on most are against FDA regulations or misleading. A lot of issues dealing with slow shipping and sending wrong products in the few orders I had. One vendor shipped whatever he wanted after sold out (hassle), One product hasn't been delivered 12 days after ordering (ridiculous). The price point and shipping on some items are a bit high. All orders have had some issue after the first one. Recently, I logged on to find 80% plus of my shop was out of stock. Over 200 items all sold out instantly. They no longer have one of the best vendors on the platform. The rest of the stuff is Canadian shipping at $10 and over a week shipping times or not my niche. Pretty much a worthless app for $19 a month. Save your time and reach to vendors individually and dodge this hassle. You temporarily paused a vendor that supplied 90% of your stock and told me you have no knowledge of when they will be available. So what are you robbing people of monthly fees for when you have nothing to sell but a few over priced pipes and wool knit hats. I won't be coming back to this period.
Hi there,
Thanks for taking time to leave a review! We appreciate your feedback immensely.
Apologies for the mixup. We didn't lose a vendor, thankfully. One of our vendors is in the process of moving their site to a new platform. As a result, we have temporarily paused their listings until they're ready to fulfill orders again. We're confident things will be back to normal shortly.
Please feel free to reach out to our customer support team if you have any questions.
Happy Selling!
most of the products i have activated for my store don't even show in my store. messaged them for help and got no response. don't waste your money.
The app works, it's really cool but is far too overpriced. Also, the cost of the products are very very high meaning unlikely a lot of people will actually buy. This tech works very well, the service is very good, Carly has been very helpful and efficient. Until you guys get your prices in order this is not going to take off properly. Surely you'd rather see many little sales over a couple large ones. The more competitive you make this the more monthly uptick you will see in people signing up and actually progressing with it after the trial period. I've considered cancelling a couple times now and I'm going to have one more run at it. I should note that you really need to put the time and also have a really nice website and domain, mostly importantly be active on social. Without price cuts on both app monthly cost and product overhead I don't see this as a sustainable option. Smokedrop developers you are doing a great job but I'm sure you can see this is common feedback so please kick the director and tell them this is a reoccurring complaint that needs addressed. I really hope to see a long future with this app and other types like this.