SmokeDrop , 54 則評價

UPDATE: I have had quite a few issues with some of the suppliers on Smoke Drop, especially during the first few weeks of COVID. Some issues related to the conditions others not. It was frustrating and time consuming to go back track through orders, contact buyers and issue refunds left and right. However, Smoke Drop is just a curator of these suppliers, and product issues aren't directly their fault. That means you should leave yourself a little extra time to handle issues, as sometimes you have to wait for a response from the supplier, not just Smoke Drop. That being said, Smoke Drop does do a great job vetting their suppliers and confronting issues as they arise. I was fortunate to have Chris step in and take charge when my list of issues began to grow. Chris personally called me to figure things out quickly, and he set up an efficient system for us to identify problems and get resolutions timely. Be rest assured that if you do have a frustrating issue with a supplier, Chris does have your back and will do his best. I give Chris 5 stars for his service. I am holding back two stars, one because the service of suppliers isn't quite there yet, and two for the support I received from the employee before Chris stepped in and took care of me.

DO NOT DOWNLOAD!
Horrible service. Had free trial period- forgot about it and got charged for 99$ no refund possible wasn’t using any product in my store in that period.
A lot of products often out of stock, some of the products activated for my store did not even show in my store.  Most products don’t have international shipping be careful if you are from Europe or other parts of the world outside of the US.

Would not recommend using it.

Very helpful and attentive customer support! Great selection too! I highly recommend working with this team.

Excellent customer service.***** :) five star for Chris from Smoke drop he call me right away and fix my issue I highly recommend Excellent quality products and customer service.Thank you Chris appreciate all your help :) !

I am new to the business and was a bit apprehensive until I found Smoke Drop. They have a great catalogue of quality products and an extremely user-friendly set-up. Maybe even better than that, is their customer service. Carly is amazing at her job, very knowledgeable and she really cares about her customer base. I highly recommend this app!

Garbage company. Half of my customers orders were cancelled because of inventory not available. Waste of money.

Thank you for your services. I'm very pleased to be working with your company. I can not wait until the new shipment comes in of the products!!!! Thank you

5 stars so far but only here to speak to Carly's kindness. She graciously extended our trial to help us better test and we're looking forward to working with her moving forward. Will change the review if the platform disappoints, but awesome selection so far and very impressed with the simplicity.

We had a great experience with Smoke Drop. First of all, they gave us an extended trial which helped us a lot in these hard pandemic times. Carly was exeptionnal as a customer service representative, giving us quick and professionnal responses to our inquiries. It definitely made our experience better. Even if we had some issues at times (which we understand), we knew we would have Carly's help to find a solution. Thank you! In the end, there product selection did not fully meet our needs, but I would definitely recommand this app.

I haven't used the app yet, but the idea is very cool. Shyn, the customer service representative, has been very helpful explaining to me how it works. And I'm looking forward to trying it. I hope it will work as well as they promise :) Thank you.