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This system is poorly built, the support is unresponsive, and they refunded our money without any communication. Now we are completely locked out and cannot use it. Avoid this shady company, as there are far more reliable and professional options available. Even their sister company’s website shows server errors. If I could give negative stars, I would. We made it clear from the start that we are a CBD business, and they confirmed they could work with us, which was the only reason we chose them.
Hi,
We’re sorry to hear about your experience. Your account was refunded and deactivated because it involved the sale of CBD products, which violates the compliance terms of most SMS gateways — including ours. This wasn’t a reflection of the system’s performance or our willingness to support you, but a necessary step to comply with messaging regulations.
We understand this may have caused frustration and wish you success with a platform that better suits your business type.
Horrible support. it's been two days and I still haven't received a reply
Hi there,
I’m truly sorry for the frustration and the delay you’ve experienced — this is not the level of support we aim to provide. We did have a temporary issue on our end which caused slower response times than usual, and I sincerely apologize for the inconvenience this caused you.
My sincere apologies for the experience so far.
Damjan
CartBoss Support
They can send invoices but they can't answer my E-mail
Hi BOLDER LOFT,
Thank you for your feedback. We’re truly sorry to hear that you feel your emails went unanswered. After reviewing our records, we can confirm that we responded to all three of your messages within 24 hours.
It’s possible our replies may have landed in your spam or promotions folder—please check there just in case. For any urgent issues, feel free to reach out again directly at support@cartboss.io and we’ll be happy to assist further.
We’re here to help and would love the opportunity to resolve any outstanding concerns.
Best regards,
The CartBoss Team