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We've been using this service for the past two years, and initially, everything seemed smooth. However, recent experiences have significantly lowered our trust and satisfaction. The service appears to have engaged in unethical practices aimed at draining our account credits more rapidly than expected.
First, there's the issue with the repeated unauthorized activation of abandoned cart alerts from our Shopify integration. Despite multiple attempts to disable this feature, it continually gets reactivated without our consent. Secondly, the company has started sending admin SMS notifications for order-related alerts, which we never approved. This not only breaches our trust but also accelerates our credit usage unjustly.
The most egregious practice involves sending duplicate text messages to our customers, causing unnecessary charges and faster depletion of our credits, presumably to boost the company’s profits. This deceitful strategy has compelled us to reconsider our association with this service.
We are in the process of lodging a formal complaint with regulatory bodies and plan to discontinue our use of this service as soon as our current balance runs out. We advise potential users to be wary of these malpractices and consider other more reliable and ethical options in the market.
We are sorry to hear you are facing issue with our app.
As i can check you have raised similar ticket to our support yesterday, our team has asked you more details on it, which is still awaited from your end.
Our team has also shared direct contact number where you can reach us directly for assistance and troubleshooting help.
Please respond to it, or contact us directly, so that our team can check and help you better.
good app!
SLOW WEBSITE
Thank you for your response, can you please elaborate what is slow?
Everything is fine and customer support is good. Thank you!
I am using this app since more than 6 months.
The service and support is excellent.
Looking forward for more automations from Team SMS Alert.
I have been using the SMS Alert for a few months now. Recently, I contacted them for the first time – and my problem was resolved in less than ONE hour! Amazing support. Highly recommended. Special thanks to Shanky. Cheers!
Awesome plugin.
Easy to plug-in with store.
Quick responses & Awesome supportive team.
Highly recommended.
So good app i am get very good result please try this app . this app very easy to use . thank you sms alert
Love this plugin. They have excellent support staff.
Its a must have plugin, and is highly recommended for Shopify stores.
Messages flow has always been super swift. This app is recommended.