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Customer service is very poor. They have stopped responding to me, even though I only contacted them with a simple request.
The phone number I applied for cannot receive text messages at all, and I haven't received any response from their customer service either.
great service and app too 10% conversion rate perfect extra money
Customer service is extremely poor. They asked me to leave a positive review before they were willing to help, and their pricing per SMS is also very high.
Great service, great ROI, this app is a no brainer!!!
Works like it should. no problems so far
Very good app!
Very good and useful app for upsell!
I alway use it
not recommended. App doens't work for loads of countries.
Cost per sms is also very expensive.
cs replies once every week, so unable to fix things or ask questions when you need help.
Added 30usd as credit, can't get our money back.
BAD
Edit: Customer support response time was very very slow. But after my review, THEY suddenly took the initiative, and responded very fast. A bit dissapointed it had to go like this.
About the app: it is very basic. It works, and is easy to install. So if you're a beginner and don't want to spend too much time on this, it is a okay choice. However its also quite expensive. 50 cent for 1 sms is a lot imo.
Hi,
We’re sorry to hear about your experience, and we’d really like the opportunity to resolve this for you.
We responded to your queries via email and are happy to help you configure the app so it works correctly for your country and use case. In many cases, issues like this are simply configuration-related and can be resolved quickly with our guidance.
Regarding the credit you added, we absolutely do not intend to keep funds from customers who are unable to use the service. Refunds are available, and we’re happy to process one if the app doesn’t meet your needs.
It seems this may have been a misunderstanding, and we’d appreciate the chance to assist you directly. Please check your email for our reply or reach out to us again so we can either help you get everything working or arrange the refund.
Best regards,
SMSGo Support Team
