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I tried many apps for abandoned checkout recovery but this app is best for recovery in India I love this ❤️
For any app to earn 5 stars especially paid ones, they need to provide prompt and efficient customer support and customer support doesn't exist for this app! The app has been sending SMS shipping notifications and I never activated or authorised that feature. In fact, there is no way to turn this feature off even though it is disabled in the app. Because of this reason my balance kept exhausting and even after sending 4 emails, I still haven't received any reply. Pathetic support! Uninstalled! Save your time and go for some other app which can provide some customer support! ***Thanks for your reply but email was sent to contact@zegsu.com isn't that the contact email? Also, I am not sure what ticket or dashboard are you talking about. I only sent emails and didn't get any reply. I have forwarded the email I sent to this address again.
Dear Decorfaure Team,
First of all, we want to apologize for the inconvenience caused to you. Customer satisfaction is our top priority and we strive hard for it.
Regarding your query, we have been having an email communication through Ticket#641613. If you check your inbox, you will see that we have answered all your queries. This ticket was created by you after clicking on the 'support' tab that we have on our app's dashboard.
Regarding our team being unresponsive, we just found out that you have been replying to the automated emails sent to you regarding balance updates and welcome emails. Please note that this mailbox is not monitored as this is not a support mailbox. If you use the support tab on our app dashboard, we get back to you within a few minutes. Unfortunately, since you did not use this feature, your email landed in the spam folder, hence our team did not get in touch with you.
Regarding the shipping notifications, we can see that it is disabled on your app dashboard. Can you help us with some phone numbers and SMS details that were sent to your customers, please? Until you explicitly enable this feature from the 'notification tab' this feature remains disabled. We have verified the SMS logs and we do not see any order notification being sent from your account.
That being said, we are an ethical business and we take customer feedback very seriously. Please do not worry about the funds as it will be credited back to your account after we assess the situation.
We have sent you an email, please check it out and we promise to make this right.
Thanks
Arpit
Team Zegsu
SMSGo helped me simplify what was something complex and full of uncertainties to a simple automated process. I love the app, customer support is also very helpful.
I have contacted the support team multiple times. From helping me with the marketing flows to setting up custom sms sender ID and they are always available to support you. Well done team and thank again for this great app. Cheers!
This app has helped us recover loads of abandoned carts by only spending peanuts, for the lack of a better word. This is a must-have app for every Shopify store owner.
Reviews like this keep us motivated. Thank you so much!
nice one, I really like the way it works, easy efficient and best in class, Thanks to the developers
It is very simple to use. It's just not suitable for use in my country, there are some restrictions, so I uninstalled the APP. The customer service is ok.
Thank you for your review. We are sorry, we couldn't be of much help due to the telecom restrictions in your country, but your feedback means a lot to us. We wish you all the success in your business.
Stay safe
Arpit
Team Zegsu
Must have app for every store. If you are not using this, you are just leaving money on the table. Very good ROI.
I loved the idea of this app but customer service lacks a lot. If you rely only on this app to recover carts and want to do different testing you will see yourself missing a lot of customers because your created text messages might take many days to be reviewed due to their delay in being responsive. Besides that they have no chat in their app and only email for contact. You might find yourself also waiting many days for an answer to your queries. Since the beginning of the week they still haven`t reviewed one of my text messages so I actually had to download another app with the same function but fast response although I like the functionality of this one more.
Overall the app is great in functionality but it is definitely not monitored by anyone most of the time. Now i am giving a 3 stars as a big stretch purely for the app idea and unfortunately I have already topped up money in this. If they hired VAs to keep up this app it would easily be my favourite.
Dear Merchant,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and understand the importance of prompt customer service, especially for a tool that plays a crucial role in cart recovery.
We'd like to address the concerns you've raised. Firstly, we apologize for the delay in reviewing your emails. We understand how crucial timely responses are for our merchants, and we're continuously working to improve our response times.
Regarding the custom sender ID registration, we have sent multiple emails to you asking for the necessary details. Unfortunately, we haven't received a response from your end. We're more than happy to assist you with this, so please get back to us at your earliest convenience.
We're also taking note of your feedback about the lack of a chat feature in our app. We're always looking for ways to enhance our user experience, and this is valuable input.
Once again, thank you for your feedback. We're committed to providing the best service possible, and your insights help us move in the right direction. Please don't hesitate to reach out if you have any more concerns or if there's anything else we can assist you with.
Warm regards,
Arpit
Team Zegsu
Support team does not answer
Dear Merchant,
Thank you for sharing your feedback and we are sorry for the inconvenience that you had to face.
We apologize for the delay in responding to your email, however, we did send out an email to you confirming that we have approved your SMS flows. Could you please check if perhaps the email landed in your spam/junk folder?
I have also sent you another email. Is there anything else that you need help with? Please let me know and I will help you out personally.
Stay Safe,
Arpit
Team Zegsu