SMS ou WhatsApp notification

Hi Developers, i've sent you 2 emails regarding issues but have not heard from you.

i used the 'Get support' function to provide details about my issues and it says that messages will be sent to the dev and replied to my email. it has been a week+

Are you guys still active?

Good app! Sending SMS with my own number is an excellent feature and works good. It would be even better with added functionalities like abandoned cart reminders or custom rules.

While the concept behind the app is promising, its execution leaves much to be desired, particularly on the iPhone platform. The app is difficult to navigate, lacks clear instructions, and contains grammar errors. The support team is often unhelpful; when I email them, they frequently fail to address all my questions, requiring additional follow-ups. Moreover, the iPhone app does not offer automation or push notifications, and there are instances when the app fails to open, or logging in takes an unreasonably long time. Errors in order numbers and phone numbers have also prevented me from contacting buyers.

To improve, I suggest providing detailed guides or instructional pages for the iPhone app. When I inquired about this, my request was ignored. A more professional support team would also make a significant difference, as the current support often comes across as defensive and dismissive. It appears that the owner personally handles feedback and tends to take comments too personally, which further impacts the user experience.

Amazing app! My customers can reply directly to my SMS messages, making communication seamless. It’s like having a personal connection with every customer. Brilliant!

Says 'Free,' but your website lists a $9 /month, are you actually offering free or charging for it?（ Monthly Subscription 9 $ (USD) /month
for unlimited SMS）I don’t intend to leave feedback; I’m just a bit confused.