Convertway: WhatsApp, SMS, RCS

We had a great experience with Convertway, everything was smooth and easy to set up. Big thanks to the team for being super helpful and always available.

The standout was the drop of our Cart abandon—we saw 20% conversion, which have really

Convertway has been totally hassle free. It does not lag. Also the team is excellent. We had Priti Mahajan as our POC, she is just too good at solving all your queries.

The team support was excellent, especially Dhananjay sir, who was very helpful and responsive.

Helpful and consistent app for overall growth.

BE AWARE:
I would not recommend this app. I suggest using Klaviyo SMS instead for more reliable performance.

It worked well at first, and SMS delivery was fine. Because of that, I decided to make a large top-up to my balance. After the top-up, my funds appeared to be stuck and messages were no longer sending. I contacted support, and only after reaching out did the SMS start going out but most of them failed.

this is the worst application. They never pay 200 usd and Customer service representatives did not answer me.

Don't sign up. SCAM. No option to cancel your trial in platform. Emailed support, who made me email a second email address - and then they never responded. Did all this 6 days before my trial ended, and they STILL haven't cancelled my subscription and have charged me the full amount. Expecting a refund

Absolutely love using the ConvertWay app on Shopify! It's super handy for Handling Customer's queries, running WhatsApp campaigns—clean interface, smooth integration, and makes customer engagement feel effortless. A special shoutout to Sakshi Tondon from the support team—she’s always prompt, patient, and incredibly helpful whenever we hit a snag. Great tool, even better support!

This app is full of bugs — feels like there are 100 of them. I couldn’t complete a single action without running into errors at every step. It’s simply unusable.

Customer support? Totally ineffective. It showed as “online” but no one ever responded to my messages. Very frustrating.

Also, you can’t do anything meaningful without the Growth plan. I got it just to try the app properly and... guess what? Even with the paid plan, the app kept throwing errors non-stop.

I asked for a refund — surprise, surprise: they don’t offer refunds at all. So not only do you not get a free trial, but you also lose your money on an app that literally doesn’t work.

My honest recommendation: don’t waste your time or money on this app. It’s just not worth it.

Collaborating with Convertway has been a good experience, and it has helped me gain new customers. The chatbot option is good.
Interaction with their support member, i.e., Mr. Irfan Khan, is very satisfying as he solves all the problems faced within the panel.