SMS Marketing + Whatsapp

SMS Marketing + Whatsapp

by Shipway

SMS Notifications & Whatsapp Abandoned Cart Recovery

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    86% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    5% of ratings are 1 stars

All reviews

1 - 10 of 15 reviews


i pay 60 usd and doesn't work i want my refund i send 2 mail to the support and i dont recieve anr answer i want my refund

Developer reply

November 10, 2020

Hello Carní

Sorry for the Inconvenience caused which was mainly because of difference in the time zone.
As per our system your refund has already been processed. So please check.

Team Onjection

Application not operational at all, I want a refund of $ 30, none of my clients have received order confirmation sms, or any other.
I send emails to support and nobody answered me!
I require a full refund of payment for SMS.

Developer reply

December 1, 2020

We are sorry for the inconvenience.

we had already connected with you regarding the refund on Email and we are waiting you to respond. Please respond to mail as soon as possible so that we help you out with this issue.

Team Shipway

Fashion Clearance

Rate was good but service was lil bad I use for abandond carts and found that this Link which one received to my customer was redirect to another site completly bad experince this. need to improve this

Developer reply

April 6, 2020

Hi Team,
We are sorry for the inconvenience caused, it was one of the rare bug which was fixed immediately once we got to know.

We have been trying to reach you over mail, however there is no response.
We request you to please be considerate on the above review.

Many Thanks.
Team SMS App


I am not able to find APIs for integrating the app with my shopify backend, to send OTP messages to customers. There is no contact details to contact you guys, Please help .

Developer reply

February 3, 2020

Hi Fashor,

Sorry for the inconvenience caused to you first of all.

This isn't the right way to contact the app developer to leave a negative rating. If you check carefully any app, there is a support section on every Shopify app, just right side of About( )
Support email and contact number also there. You must try over there first.

Now we come to your question.
We haven't written API work or API support on any page or section on our app so to clarify you again, we don't provide any APIs integration, the great man and we also don't provide OTP messages system for customers.
Still any query, we are here for you and request you to please see the Shopify support section if you can see.
Team ONjection Labs


I installed it and paid 30$ so that I can use my own sender ID for

But they are not approving my sender ID

Developer reply

March 22, 2019

Hi Team,

We are really sorry to hear this, As we can check the Sender id is already been approved. Request you to please recheck this.

Shall you need any further assistance please mail us at

My Little Darlin

APP does not work correctly, emailed support and they never responded. Don't install spent $150.....

Developer reply

March 22, 2019

Hi Team,

The actual problem was you have put no space in the two urls which are {abandoned_checkout_url}{unsubscribe_link}

We have updated your templates and its been working fine as you confirmed over the email

Ponytail Beanie

I wish I can show you a recording of how defective this app is. Across all our business, we probably lost over 500K. This is unacceptable for a shopify approved app.


For some reason they removed the sync list feature that allows you to update your SMS list with your new customers. I've about had it with their service. From the double dipping on per sms msg costs, and charging for campaigns that their system didn't run until hours later (it is supposed to happen within 5 minutes or so), to their non-existent communication.

Jersey Champs

my company got a class action lawsuit from using this app. And now they dont respond to my emails.


Useless. No tracking. No UTM tag. No way to know if the SMS is actually being sent. Can't even have an idea about the conversion rate of this app. Don't know how many clicks it brought etc.......

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