CW: SMS Marketing & WhatsApp

Our experience with TCW has been great and very customer-friendly. A big thanks to Irfan from their team for helping us from the start. He gave us a plan that fit our needs and provided multiple demos to explain every feature, both before and after purchase.

The plan is affordable and worth the money, and having RCS and SMS in the same plan is a great bonus. Setting up flows is super easy and doesn’t need any coding knowledge.

Our account manager is always available for support.

They keep improving their platform and are open to feedback, which we really like!

Absolutely love using the ConvertWay app on Shopify! It's super handy for Handling Customer's queries, running WhatsApp campaigns—clean interface, smooth integration, and makes customer engagement feel effortless. A special shoutout to Sakshi Tondon from the support team—she’s always prompt, patient, and incredibly helpful whenever we hit a snag. Great tool, even better support!

Collaborating with Convertway has been a good experience, and it has helped me gain new customers. The chatbot option is good.
Interaction with their support member, i.e., Mr. Irfan Khan, is very satisfying as he solves all the problems faced within the panel.

This app is full of bugs — feels like there are 100 of them. I couldn’t complete a single action without running into errors at every step. It’s simply unusable.

Customer support? Totally ineffective. It showed as “online” but no one ever responded to my messages. Very frustrating.

Also, you can’t do anything meaningful without the Growth plan. I got it just to try the app properly and... guess what? Even with the paid plan, the app kept throwing errors non-stop.

I asked for a refund — surprise, surprise: they don’t offer refunds at all. So not only do you not get a free trial, but you also lose your money on an app that literally doesn’t work.

My honest recommendation: don’t waste your time or money on this app. It’s just not worth it.

Partnering with Convertway has been a fantastic experience for our WhatsApp marketing needs. Their platform has truly transformed how we engage with customers, offering powerful tools like automated campaigns, chatbots, and website pop-ups. The seamless integration and excellent customer support have made our marketing efforts more efficient and impactful. We highly recommend Convertway to anyone looking to elevate their WhatsApp marketing game!