CW: WhatsApp Marketing & SMS

Absolutely love using the ConvertWay app on Shopify! It's super handy for Handling Customer's queries, running WhatsApp campaigns—clean interface, smooth integration, and makes customer engagement feel effortless. A special shoutout to Sakshi Tondon from the support team—she’s always prompt, patient, and incredibly helpful whenever we hit a snag. Great tool, even better support!

Our experience with TCW has been great and very customer-friendly. A big thanks to Irfan from their team for helping us from the start. He gave us a plan that fit our needs and provided multiple demos to explain every feature, both before and after purchase.

The plan is affordable and worth the money, and having RCS and SMS in the same plan is a great bonus. Setting up flows is super easy and ...

Disappointed and Frustrated
I had been using this WhatsApp automation app for a long time, but it’s just not worth it anymore. On top of that, they suddenly hiked the prices without any prior notice. It feels like a complete money grab. Really disappointed with how this platform has gone downhill. Total waste of money.

This app is full of bugs — feels like there are 100 of them. I couldn’t complete a single action without running into errors at every step. It’s simply unusable.

Customer support? Totally ineffective. It showed as “online” but no one ever responded to my messages. Very frustrating.

Also, you can’t do anything meaningful without the Growth plan. I got it just to try the app properly and... guess ...

Collaborating with Convertway has been a good experience, and it has helped me gain new customers. The chatbot option is good.
Interaction with their support member, i.e., Mr. Irfan Khan, is very satisfying as he solves all the problems faced within the panel.