SMS NPS

Drive sales by improving your store through customer feedback

NPS (Net Promoter Scores) are used by both small and large companies to track the customer’s experience and satisfaction. Usually these surveys are difficult to set up and often customers don’t respond, but once you install our Shopify app you’ll get feedback pouring in without any work.

How do I improve my store’s customer experience?

Use NPS to find your most loyal customers, the ones who will buy again and tell their friends to buy as well.

How do I find problems with my store’s shopping experience immediately?

You want to improve your store, and now you have a super power to surface improvements immediately after the sale. You need to know right now, not in a week, if customers have problems like finding a product or issues with sizing or stock; waiting hurts sales!

Why do I want to do this through SMS?

Everyone has a mobile phone and sends text messages. It’s universal. Beyond that, customers get too many emails and don’t open them or engage with them even when they do.

Can I personalize the message?

Of course you can. As previous store owners ourselves, we know how important personalization can be for customers. You can edit the message so that customers feel even more loyalty.