Supercharged SMS Marketing

I shouldn’t have to pay for app to use on shopify as website we pay all that money was supposed to have good free apps to use to make our money we pay back i don’t sell like that and still paying why are we paying every time we get an order why are we paying for a domain that we like why is shopify domain have to have myShopify on it why are they no one to answer our phone calls now it’s ridiculous how they stealing our money when we don’t even get it back by the time the next bill comes

I WISH I COULD GIVE ZERO STARS

I have complained about the prices already with this app, and I am back to say after paying $270 for ONE SMS BLAST; they froze my account. They took my money first, didn't send the message but held the message as a draft until the review is complete.

What review needs to be done if I have been paying you for each message for about a year now.

Once my account is done being "REVIEWED" I'm done. The app is too expensive anyway and I have found better apps. The reports are inaccurate as well.

RUN FROM THIS APP NOW!!

Updated on August 28

The customer service (Laura) responds quickly and can solve the problem that the SMS cannot be sent in time. However, after a period of time, there will still be problems that cannot be received, and the stability still needs to be improved.

────────────────────────────────────

First of all, you only use this app to send a text message to a customer, and then the customer makes a purchase, and the app will record it as its credit! Again, after I sent a lot of text messages, I found that these text messages had no effect, so I tried to send to my own number, but I didn't receive any messages at all! ! ! But this app has deducted my fee!

────────────────────────

Update

The developer contacted me and said they gave me a new number. After testing, I can receive text messages. But to be honest, I'm not sure how long this new number will last, I'm not confident about it.

Update - Laura responded right away and fixed the issue swiftly. I sent out a campaign for the first time and got orders immediately. Thank you for your great app! -------------------------
I cannot believe such an app exists on Shopify. I sent them multiple messages about issue of not being able to send campaigns. I've waited 3 weeks for response. Yet, NOTHING, literally NOTHING! This is beyond baffling. Why would a paying customer can't get any support at all. I missed the opportunity to send campaigns for Black Friday and Cyber Monday. Any retailers would understand what it means for a business. I've never rated 1 star for any app. I'm hoping this review would get their attention. I hope this is just all a misunderstanding. However, it's very unlikely because Shopify reached out to me asking if they've responded my request. I told them no and they said they will reach out to the app. Yet, still NO RESPONSE. I cannot imagine that I will continue with their service. Friends, be aware!

Amazing when it works but when it doesn't, customer service is extremely helpful when it comes to troubleshooting issues. They let me know that they have updated the app and fixed all previous issues so it should be smooth sailing from here.