Ogólna ocena
4
Liczba recenzji z daną oceną
  • 77% ocen to oceny z 5 gwiazdkami
  • 9% ocen to oceny z 4 gwiazdkami
  • 4% ocen to oceny z 3 gwiazdkami
  • 3% ocen to oceny z 2 gwiazdkami
  • 7% ocen to oceny z 1 gwiazdkami
1 luty 2024

Extremely glitchy, crashes all the time.

Printique
Wielka Brytania
Około rok korzystania z aplikacji
10 kwiecień 2024

Just got Supercharged SMS hooked up to our shop, and gotta say, it’s pretty slick. It's my first time using an SMS app. Setup was a breeze, and getting around the app is straightforward. Really looking forward to seeing how it helps grow my store!

Sabrosa NYC
Stany Zjednoczone
2 minuty korzystania z aplikacji
12 wrzesień 2023

I shouldn’t have to pay for app to use on shopify as website we pay all that money was supposed to have good free apps to use to make our money we pay back i don’t sell like that and still paying why are we paying every time we get an order why are we paying for a domain that we like why is shopify domain have to have myShopify on it why are they no one to answer our phone calls now it’s ridiculous how they stealing our money when we don’t even get it back by the time the next bill comes

Rose Hair Shop
Stany Zjednoczone
Około 2 lata korzystania z aplikacji
Appregator odpowiedział(a) 5 październik 2023

Hi,

I wanted to clarify that our app is not built by Shopify and we do not charge a monthly subscription, nor do we charge you for your domain!

We are an SMS marketing app and we only charge you if you are sending text messages using our app.

Please reach out to us if there is anything else we can help clarify.

Best,
Appregator Team

30 czerwiec 2023

I WISH I COULD GIVE ZERO STARS

I have complained about the prices already with this app, and I am back to say after paying $270 for ONE SMS BLAST; they froze my account. They took my money first, didn't send the message but held the message as a draft until the review is complete.

What review needs to be done if I have been paying you for each message for about a year now.

Once my account is done being "REVIEWED" I'm done. The app is too expensive anyway and I have found better apps. The reports are inaccurate as well.

RUN FROM THIS APP NOW!!

Xtreme Kurves
Stany Zjednoczone
Ponad rok korzystania z aplikacji
Appregator odpowiedział(a) 30 czerwiec 2023

Hi,

I'm extremely sorry for the inconvenience caused. As mentioned, the account reviews are usually implemented by the carrier provider and not by us. The moment we received your email, we got the review completed and everything should be working fine with your account.

We never want anyone to have a negative experience with our app and we are always here to help out. Please let us know if there is anything else we can help you with.

Thank you for your support.

Edytowano 28 sierpień 2023

Updated on August 28

The customer service (Laura) responds quickly and can solve the problem that the SMS cannot be sent in time. However, after a period of time, there will still be problems that cannot be received, and the stability still needs to be improved.

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First of all, you only use this app to send a text message to a customer, and then the customer makes a purchase, and the app will record it as its credit! Again, after I sent a lot of text messages, I found that these text messages had no effect, so I tried to send to my own number, but I didn't receive any messages at all! ! ! But this app has deducted my fee!

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Update

The developer contacted me and said they gave me a new number. After testing, I can receive text messages. But to be honest, I'm not sure how long this new number will last, I'm not confident about it.

9K Safety
Stany Zjednoczone
5 miesięcy korzystania z aplikacji
Appregator odpowiedział(a) 13 lipiec 2023

Hi,

We only record a customer's purchase as credit if they have made the purchase after clicking on the link set in the text message. We do not take any commission from this and this is purely for your own calculations in deciding whether text message is an effective channel for you.

Regarding the deliverability - we provided you a refund for any messages that were not delivered and set you up with a new verified toll-free number that will not have any deliverability issues or disruptions.

We thank you for your continued support for our app!

Edytowano 5 październik 2022

I've been using this app for 2 years now. Sometimes I get an error and the app is not working properly. Laura here was very attentive and responded to my email promptly. Overall I'm enjoying this app and will continue to use it. Highly recommened.

NUBON MARKET
Kanada
Ponad 2 lata korzystania z aplikacji
Appregator odpowiedział(a) 23 październik 2022

Hi,

We’re so glad to hear that you're having a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!

Best,

SMS Text Messaging & Marketing Team

Edytowano 30 marzec 2023

I've made $295,251 using ONLY this app on Sundays Only. GET THE APP! This is 3x more effective than my email marketing. This app is priceless and the communication and customer service is unmatched.

SewinQueens Luxury Extensions
Stany Zjednoczone
Prawie 2 lata korzystania z aplikacji
20 lipiec 2022

Bruker sms TEXT Messaging & Marketing for å oppdatere våre kunder til å legge inn en bestilling i tilfelle de er usikker for å håntere en bestilling.

Viken Landskap
Norwegia
Prawie 2 lata korzystania z aplikacji
Appregator odpowiedział(a) 21 lipiec 2022

Hi,

We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!

Best,

SMS Text Messaging & Marketing Team

Edytowano 2 grudzień 2022

Update - Laura responded right away and fixed the issue swiftly. I sent out a campaign for the first time and got orders immediately. Thank you for your great app! -------------------------
I cannot believe such an app exists on Shopify. I sent them multiple messages about issue of not being able to send campaigns. I've waited 3 weeks for response. Yet, NOTHING, literally NOTHING! This is beyond baffling. Why would a paying customer can't get any support at all. I missed the opportunity to send campaigns for Black Friday and Cyber Monday. Any retailers would understand what it means for a business. I've never rated 1 star for any app. I'm hoping this review would get their attention. I hope this is just all a misunderstanding. However, it's very unlikely because Shopify reached out to me asking if they've responded my request. I told them no and they said they will reach out to the app. Yet, still NO RESPONSE. I cannot imagine that I will continue with their service. Friends, be aware!

Lighting Accent
Stany Zjednoczone
Ponad rok korzystania z aplikacji
Appregator odpowiedział(a) 29 listopad 2022

Update - Thank you so much for giving us the opportunity to fix your issue. We appreciate your continued support of our app.

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Hi, I am so sorry for the inconvenience caused. I just checked and we've received no emails from you or from Shopify regarding this! Could you let me know where you reached out so I can check if our team missed something?

We are available at all times to help - I've sent you an email, and I will resolve it immediately. I am extremely sorry that you've had a bad experience with our app.

7 luty 2022

Helpful. Save you LOTS of time and effort. I just use it for the first time, seems like everything's going well

Perlamuse
Stany Zjednoczone
Około rok korzystania z aplikacji
Appregator odpowiedział(a) 12 lipiec 2022

Hi,

We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!

Best,

SMS Text Messaging & Marketing Team