Supercharged SMS Marketing , 129 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy setup, and effective features, particularly for recovering abandoned carts and boosting sales. Many report significant revenue growth. The text message templates and Shopify Inbox integration are noted for their convenience. The pay-per-text model is preferred by some merchants over a monthly subscription. Customer service is praised for its responsiveness, and the app's assistance with compliance is positively received. It's seen as a valuable tool for expanding customer base and increasing order numbers.
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Very easy set up! I cannot wait to see how it will help build sales for my store. Very detailed to help set up which I love
I have added this app to a second store because I love it so much! Makes my life so much easier and is a great secondary way to market besides email. Thank you!
Just signed up and set up the app. It was easy to do and gave helpful tips as well. I will review again within a few weeks to see if it really helped my business revenue
Update - Laura responded right away and fixed the issue swiftly. I sent out a campaign for the first time and got orders immediately. Thank you for your great app! -------------------------
I cannot believe such an app exists on Shopify. I sent them multiple messages about issue of not being able to send campaigns. I've waited 3 weeks for response. Yet, NOTHING, literally NOTHING! This is beyond baffling. Why would a paying customer can't get any support at all. I missed the opportunity to send campaigns for Black Friday and Cyber Monday. Any retailers would understand what it means for a business. I've never rated 1 star for any app. I'm hoping this review would get their attention. I hope this is just all a misunderstanding. However, it's very unlikely because Shopify reached out to me asking if they've responded my request. I told them no and they said they will reach out to the app. Yet, still NO RESPONSE. I cannot imagine that I will continue with their service. Friends, be aware!
Update - Thank you so much for giving us the opportunity to fix your issue. We appreciate your continued support of our app.
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Hi, I am so sorry for the inconvenience caused. I just checked and we've received no emails from you or from Shopify regarding this! Could you let me know where you reached out so I can check if our team missed something?
We are available at all times to help - I've sent you an email, and I will resolve it immediately. I am extremely sorry that you've had a bad experience with our app.
Using this app to get started in SMS marketing and abandoned checkout. Easy setup. Works well so far.
Hi,
We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!
Best,
SMS Text Messaging & Marketing Team
I've not even started using it properly yet and I'm already impressed! The app is very clear and helpful in setting your store up, my one and only gripe is we are a UK based store, so it costs a little more to use the same service to message UK customers.
I am loving this app so far! The step by step walkthrough of how to get started was amazing because there's no way I could have figured it out myself. I'm really excited to see the return on this!
Didn't realise a Shopify update caused them to have to update their app. Reinstalled it and app is working perfectly as before. Good app for our needs .. texting customers about orders. Cheap sms prices for Ireland too.
Many thanks for you prompt support !
Hi,
We’re so glad to hear you had a great experience with our app. I apologize for the lack of responses from the support team.
We recently took over this app and would like to rectify this. Could you email laura@superchargedsms.com? We will have someone look into it immediately.
Best,
SMS Text Messaging & Marketing Team
Simply put, the best marketing add-on app we could have ever used. We have completely changed the dynamic between our consumers and customer service team.
I try to use it, it looks good. Hope will bring back more orders.
It looks nice for sellers not in US.