SMSBump: SMS Marketing & Email , 5 583 avis
Just starting using this and a long way to go. It has a huge amount of function and Quin was very helpful getting to first base so to speak. Will write another review once I have had more time to get used to it and evaluate its effectiveness.
Personally, this was very easy for me to work with and I love how the SMS looks compared to other platforms outside of Shopify. There are some that turns photos into a link but this app sends the actual photo.
I had questions regarding the detailed breakdown charges but Princess (PL) was very helpful and explained it to me.
The only thing I wish is if they allowed you to purchase credits at least every $100 or doing a one time payment for the amount I need. My charges were $248 but it's only allowing me to pay $200 OR $500... which is a huge difference honestly.
Pl was great and helped me be able to navigate app much better. After not setting up my flows correctly, PL walked me through the best ways to capture emails and sms. They also provided links where I can reference to be able look over in future.
I installed this app yesterday. At the moment, I have not launched campaigns but can see that it allows me to do more things than I expected. It has many very useful templates and give ideas for the marketing of my store. In addition, I had a doubt and Jeffrey (support) solved it quickly. Aleksandar (support) is trying to help me to solve another problem. Both really kind. I don't see anything negative, at the moment.
We just installed this app and the onboarding was great. However, once the onboarding was done, the interface is a bit overwhelming at first. After a few minutes of frustration, I jumped on the chat and was almost instantly helped by Josephine S who then connected me with Joann C who was an SMS support specialist. Within less than 5 minutes my queries were resolved.
This is truly a promising app. I docked a star just because of the interface lol (yes, I used the search box before I jumped on chat).
Lord helped me with understanding why my messages were failing to send. His quick response was very much appreciated. Although this have negatively impacted my Black Friday sales, He made me have hope that the problem won't last long. Thank you Lord!!
This app is great but very confusing. I decided to chat with customer service and Lord helped me out. He was extremely helpful, quick, and kind! I really appreciate working with him and hope to get him if I run into problems in the future!
Simple but powerful app. Very easy to use and set up. I will say the validation process can be a bit, annoying. I understand the legal aspect of it and It's not time-consuming but if there's a way to avoid that one step it would be even better.
Customer support was nice and fast and the validation process was not long either so that's a plus. I'd recommend using the app 100%.
Customer services was very helpful when trying to verify our phones. Aleksander gave us all the instructions on what to do and it was fast. So far it seems like a good app we will have to see if it turns out to work good for our company. Will review again in a month or two.
4/5 for now, 5/5 soon if everything keeps going smoothly! I am in the process of migrating from competitor to this product and it seems to meet ALL OF OUR NEEDS. Marnie has been super quick to reply on chat (speed and accessibility I find lacking in other apps/platforms) and I'm thankful for their help! Excited to continue to and fingers crossed we're up and running soon!