SMSBump: SMS Marketing & Email , 5,564件のレビュー

総合評価
4.9
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2023年2月20日

SMS Bump is not user friendly and confusing to navigate. there are no readily available tutorials or definitions given for the jargon used on the app/site. There are also a couple bugs I encountered which made it very discouraging, to say the least. This is what brought me to seek help that from customer service. All of my questions were answered by PL. she was quick and friendly and answered all of my questions as promptly as possible. I would give her 5/5 stars. Give her a raise!

The app however, which I am sure will work great once I understand it and know how to work around the bugs/complications, would get 3/5 stars. even the text choice isn't pleasing to the eye. Alas, I still have faith that it will help me reach my SMS Marketing goals and I will continue to use it.

Miakalani Swim
アメリカ合衆国
アプリの使用期間:2ヶ月
2023年8月10日

I just want to say that Joann C helped me alot with gettting my SMSBump to work. I had it scheduled for right away and it did not send out. After going back n Forth, She found the problem and my SMS campaign was sent out right away.

I AM FITNESS APPAREL
カナダ
アプリの使用期間:約1年
2023年9月7日

I am having issues with the app not displaying any analytics for the day as well as many other problems, but the customer service is great. Regie C and Elijah C were both super helpful and helped me resolve almost all of the issues. Will definitely be 5 stars if the other kinks can get worked out by the higher-ups.

ERRA BOOKS
アメリカ合衆国
アプリの使用期間:1日
2023年9月26日

Takes a minute to get setup. Recommend using the chat service to get with an live agent to fully setup. my agent "PL" was awesome, she immediately understood what I need to be taken care of and had it done within 5 minutes. Awesome service. Now, let's see how well this works over the next few months! www.vibelifeapparel.com

VIBE LIFE APPAREL
アメリカ合衆国
アプリの使用期間:約1時間
2023年5月17日

I've had this app for a year and while it has been okay, two of my campaigns failed to send. When I spoke with them about it, they said that the campaign was sent... End of story. I know the campaign failed and I wasn't about to argue about it.

Curvy Pineapple Boutique
アメリカ合衆国
アプリの使用期間:1年以上
編集日:2023年1月16日

The app itself is difficult to use, not user friendly at all. I will be looking for a new app to use in the future. Customer service is always amazing, PL answered my questions immediately and knew exactly how to fix the problem I was having.

Kexpress Supplies
アメリカ合衆国
アプリの使用期間:5ヶ月
2023年5月9日

This app have big problem with change the email I can’t solve it because it back mi again and again to main page .

Nova Drop
オマーン
アプリの使用期間:約10時間
2023年9月24日

I recently interacted with Don from SMSBumps customer care team and had an outstanding experience. Their quick response, knowledge, and problem-solving skills were impressive. They showed professionalism, empathy, and were readily available. They followed up to ensure my issue was resolved and asked for feedback. I highly recommend SMSBumps customer care service, and I'm extremely satisfied with their support. A 5/5 rating!

AllGoodsOutlet
ナイジェリア
アプリの使用期間:約1時間
2023年4月15日

perfect assistance helped me thanks marnie highly recommend to everyone they respond right away thanks

wafflepress
イタリア
アプリの使用期間:約2ヶ月
2023年1月6日

Thanks for Gen's help, she is doing good customer service, but the app was implented yotpo review system, which is annoying.

DGI宅時光
台湾
アプリの使用期間:1年以上