SMSBump: SMS Marketing & Email , 리뷰 6,229개
This review is specifically based on the app's support. I installed the app and went through it in great detail. For the most part it is user-friendly. I had a few questions and reached out to the online support. I was connected to PL. PL is fast, friendly, and extremely knowledgeable. I had several questions and she was able to answer them like rapid fire. She was also able to troubleshoot and expedite any technical assistance I needed. Before reaching out to support, I was ready to find another app, as I wasn't sure if this one would meet my needs. It has so far and I am happy. Thank you.
Update: Received excellent service from Keano today. The support staff is quick and knowledgeable. It gives me the confidence needed to move forward in my tasks.
UPDATE: Joann was patient and knowledgeable. I felt confident in the information that I received.
New to the app and by no means have implemented all the capabilities but everything works as it should up to this point. Their support is fantastic! Always quick to respond via chat but will go beyond that when you need them. Had an issue with two welcome pop ups (sure it was my fault) but they went above and beyond to get it resolved. Highly recommend.
This review is specifically based on the app's support. I had a few questions about validation due to an SMS issue and reached out to the online support. I was connected to PL. PL is fast, friendly, and extremely helpful. I appreciate the help with my issue.
Love it for keeping in touch with our "vip" customers. it's easy to use and when i have a problem, chat support has been a great help. I just had an issue and Joann C was kind and able to quickly help me. I would recommend this to anyone. it's great.
Using SMSBump on Shopify has been a fantastic experience. The app is user-friendly and efficient for SMS marketing. A special shoutout to PL from customer service, whose patience and expert advice were incredibly helpful. Highly recommend SMSBump for any Shopify store!
Awesome app, bery usefull and playful to win the customer back and take the phone number. But the most important is the 24/7 help desk that this company has. "Alex" helps me a lot of understanding some things. Thank you
I love this app and i haven't even used all the features yet. I've actually been using it for almost two years now. Customers service is always fast and helpful.
John D. helped me out a ton - very quick response and very clear with how to solve my problem. Really appreciate the helpful support late on a Friday afternoon.
All I wanted was sms with a few, simple features. SMSBump has it's hick-ups but the support team will do all they can too resolve your problem If not that'll send a ticket on your behalf too the head team too get it done.
Really impressed by what I can achieve with this tool and the features included. It is super professional and advanced, also easy to use. The BEST thing is the support team has been amazing - I can't stress this enough, genuinely blown away by how helpful Alex has been to get me set up with everything I need!