Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 93% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
29 november 2023

I just used chat to get clarification on sending text messages to customers. PL was amazing! She stayed with me until I completed what I needed to on my end in order to proceed with my electronic marketing campaign. She was extremely detailed and thorough as she walked me through the process. Just awesome! A+++!

Zuzu's Petals Boutique - Idaho
Verenigde Staten
Meer dan 3 jaar gebruiken de app
24 november 2023

Super user friendly PL helped me get my SMS setting all set to make sure I got to send out all my Black Friday marketing text out during a busy time of the year. Definitely will recommend this app to anyone looking to scale.

Late Bloomer Brand
Verenigde Staten
Ongeveer een jaar gebruiken de app
27 november 2023

PL from customer service was quick to help with a concern I had with SMS Bump. I like the app. It's easy to use. While it is expensive, it was faster to set up than Klaviyo. Provided I can start generating more sales, I plan to use this super helpful app for years to come.

Fleece Chic
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Bewerkt 13 november 2023

This review is specifically based on the app's support. I installed the app and went through it in great detail. For the most part it is user-friendly. I had a few questions and reached out to the online support. I was connected to PL. PL is fast, friendly, and extremely knowledgeable. I had several questions and she was able to answer them like rapid fire. She was also able to troubleshoot and expedite any technical assistance I needed. Before reaching out to support, I was ready to find another app, as I wasn't sure if this one would meet my needs. It has so far and I am happy. Thank you.
Update: Received excellent service from Keano today. The support staff is quick and knowledgeable. It gives me the confidence needed to move forward in my tasks.
UPDATE: Joann was patient and knowledgeable. I felt confident in the information that I received.

HOUSE of GRAN
Verenigde Staten
Ongeveer een jaar gebruiken de app
16 november 2023

New to the app and by no means have implemented all the capabilities but everything works as it should up to this point. Their support is fantastic! Always quick to respond via chat but will go beyond that when you need them. Had an issue with two welcome pop ups (sure it was my fault) but they went above and beyond to get it resolved. Highly recommend.

Captain Bob Designs
Verenigde Staten
10 maanden gebruiken de app
24 november 2023

This review is specifically based on the app's support. I had a few questions about validation due to an SMS issue and reached out to the online support. I was connected to PL. PL is fast, friendly, and extremely helpful. I appreciate the help with my issue.

BSE Apparel
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
20 november 2023

Love it for keeping in touch with our "vip" customers. it's easy to use and when i have a problem, chat support has been a great help. I just had an issue and Joann C was kind and able to quickly help me. I would recommend this to anyone. it's great.

Fitness Fashions
Verenigde Staten
Ongeveer een jaar gebruiken de app
23 november 2023

Using SMSBump on Shopify has been a fantastic experience. The app is user-friendly and efficient for SMS marketing. A special shoutout to PL from customer service, whose patience and expert advice were incredibly helpful. Highly recommend SMSBump for any Shopify store!

Omega Statue
Frankrijk
Meer dan 3 jaar gebruiken de app
27 oktober 2023

Awesome app, bery usefull and playful to win the customer back and take the phone number. But the most important is the 24/7 help desk that this company has. "Alex" helps me a lot of understanding some things. Thank you

Ledholics
Griekenland
Ongeveer 2 jaar gebruiken de app
3 november 2023

John D. helped me out a ton - very quick response and very clear with how to solve my problem. Really appreciate the helpful support late on a Friday afternoon.

Citi Collective
Verenigde Staten
Bijna 3 jaar gebruiken de app