SMSBump: SMS Marketing & Email , 5.498 recensies
Bad app! since yotpo has acquired smsbump they have become so hard to use. we operate 50+ stores and they expect us to create an account on yot-po for every store or we can not use smsbump. Whenever we install the app in the new store and click the app, it asks us to recover the password which was never lost. They think that we will make a new store from a new email. All other apps we use, when we click on the app, they log us in automatically, or they have the feature where you can add multiple stores under one account but this, yotpo has ruined smsbump. i have complained to them multiple times but since they don't care, I will leave my review and find better options. Their customer support chat sucks, you refresh the page and all chat history is gone, you have to start over again.
**UPDATE AFTER 3 years with service**
Decided to switch to a much better platform, Klaviyo. It’s much better and less expensive. SMSBump merged with Yotpo and is trying desperately to integrate email marketing.
It’s not good. Support team is a joke. Never really been useful. Generic responses. Don’t believe the “bonus funds” you get when replenishing your account. When you uninstall you won’t get any of them back. They expect you to completely deplete your account to $0.00 before uninstalling.
Even if you’ve depleted and replenished your account dozens of times, the “bonus funds” stay in your account and never get depleted first. Overall, this app is costly, doesn’t have advanced email features, and comes with a subpar customer support. Clearly signs of a company who has grown to a point where profits matter over customer experience.
We used SMSBump for 3 years, but after it got into Yotpos hands, it became terrible. Messages deliverability is low. Btw if you get an annual subscription, you can't get prorated refunds. We moved to Postscript while having 5 months' worth of paid subscriptions. Our SMS results are more than 10x better on Postscript. Making the move to Postscript was worth every penny.
We have been wondering what is going on with this app for the last couple of months. We have spent hundreds only to have every single campaign fail. We have a list of a few thousand, 49 emails are delivered yet we are charged for the several thousand. Since Yotpo has taken this over it's not worked at all. Will be asking for a refund from Shopify. Best to not install. It's no longer working as it has for the last several years. Too bad...this WAS an affordable option. It's now just costing us marketing $$ with 0 return.
The selling of this platform to Yopto was a horrible move and was not over sought well. The customer service is now nonexistent, message don't get sent, you get overcharged and it is an ABSOLUTE nightmare! Before the selling to YOPTO, SMSBump was superior to all. Now, DO NOT WASTE YOUR TIME!!!
TLDR: If you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. My frustration in Context:
Absolute trash. I had (and am still having) a miserable time trying to simply UPDATE a small group of 17 customers with an order update SMS. I added $20 to my account and and proceeded to carefully craft the message and send it. It took me hours to get everything setup to do this and import contacts from Shopify store. Once I go to send the 17 messages, THEY ALL GET BANNED and unsent. It tells me that the messages were sent successfully after i finished composing the campaign and sent it, but in the status page, it just shows the word "BANNED" repeatedly. Upon contacting support, one agent began to knit-pick my checkout page saying that it "Should contain a box allowing customers to opt into text message updates and promotions" instead of my current setup of allowing customers to optionally "enter a mobile number for sms updates". After half hour of going back and forth with him, YES, he continued to insist this was the problem and refused to acknowledge the actual problem with the platform. The SECOND attempt at support, a different agent told me that something was causing my account to be banned (even though they had no trouble collecting my money and holding it), and that she would need to escalate this matter to a higher level of support and I'd get a response in a couple of days. I told her this was not an acceptable resolution for me and I would give her until the end of day to come up with a solution OR i would be moving to a different app for SMS sending and leaving a review with my frustration. (Her time has passed and I have not received a solution, so here I am) To summarize, if you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. screenshot here: https://imgur.com/a/PUlL7jo
I sincerely apologize for the experience you have received with our service and any inconvenience caused.
After reviewing your report and account, I believe there may have been a misunderstanding.
It appears that there was some activity in your account which triggered our security bot.
I just wanted to let you know that we have reached out to you directly to further discuss the activity which triggered this lock on your account and how we can work with you to resolve this matter and any additional concerns you may have.
We hope to hear back from you soon so we can work together to address these points as quickly as possible
SMSBump customer care
Reset password does not work. Extremely annoying and if you own multiple stores they make you bind everything together which is also another issue
This tool wont allow you to do A\B testing. or it does but guess what? you cant know whos the winner.
and support is bad. since Yotpo bought it, its usless.
I can see that my team has tried getting in touch with you regarding your concern.
I believe that there may have been a misunderstanding. We do support A/B testing within our campaign and flows with visibility into your winning group.
I would like to invite you to jump on a call with one of our team members so we can walk you through the steps of how this can be achieved within the app. Please feel free to reach out to our live support or follow up via the direct email we have recently sent so we can help further assist.
Looking forward to hearing back from you
SMSBump Customer Care
Please be warned, if you make any type of change to your texts, it will erase your progress and you will start over. If you add a picture, it will erase your progress and you will start over. When you try to send a text and if more funds are needed, you will add them but the system will erase your progress and you will start over. You will constantly be copying and pasting into word or google docs so you can save your progress. This becomes very problematic when you paste in auto generated url's that then go nowhere when your recipient clicks on it. Service is very slow. Wanted to like it, but looking for other solution
Not a fan of having to pay to read what a customer replied. I understand sending a message back to the customer has a cost to their company so we should pay per every SMS we send, but just reading what a customer said does not have any server cost for them, they already have the message there, in their database, they just don't want me to read it unless I pay for a monthly plan.