Algemene beoordeling
Cijfers per recensieniveau
  • 93% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
17 februari 2023

This used to be an awesome app. However the platform has been pretty buggy lately and customer service is slow and not the best to deal with. It feels very outsourced and disconnected. After being with SMS almost 3 years, we will be leaving soon to find another SMS service. Customer service should be a priority with something as important as text messaging and SMS Bump has lost that touch lately.

Nature Backs
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
1 mei 2023

customer support during setup was very friendly and helpful. Only after setup i found out that i was paying 0.32usd per sms instead of 0.16usd. (country outside of US. )
Turns out a text message is just 160 Characters and this includes links and unsubscribe info. So basically you always pay for more then 1 text message.
All in all its been a waste of time to set this up, with these costs we would pay thousands of dollars every month to use this service.
For US companies the costs will be much much lower, but keep in mind that the costs will not be the same as advertised on their pricing page, quite dishonnest marketing.

Plebs en Snobs
Ongeveer 8 uur gebruiken de app
SMSBump Ltd heeft geantwoord 11 mei 2023

Thank you for your feedback — we're sorry to learn that you're experiencing issues with Yotpo SMS. Our team has tried contacting you, but we have not heard back. We encourage you to reach out to our team as soon as possible so that we can help.

Bewerkt 30 augustus 2020

Service is very poor. I have been trying to get an answer on reporting of Orders for a three weeks and can't get a person to tell me. Repeating myself over and over and over again. Can't tell if the platform actually works on not.

Tripod Coffee
Meer dan 3 jaar gebruiken de app
16 maart 2021

Worked great for about a year and then my last text campaign was randomly sent out over the course fo 2 weeks to my customers causing a ton of confusion since the original text was for a sale that ended the evening I sent it. Contact SMSBump and they said all was fine on their end but this had never happened before. I tried to find a resolution and they refused to help. Looking for a new company now. Super disappointing since I had over 12K people on my text list and now have to start over.

Monkey Feet USA
Verenigde Staten
Meer dan 2 jaar gebruiken de app
13 november 2022

Decent app, with good flows and automations. I upgraded my plan to utilize the A and B testing, sent a campaign, but the program didn't send the correct message that I configured, checked, double-checked, and sent off. Sent a couple emails to support with no response. Previous to this I wanted to upgrade to the higher tier plans, reached out twice within a few months span. Still haven't heard anything back. Overall the app is pretty good, the service isn't. The cost of sms is expensive already and with lackluster support may be better off finding an alternative.

Box-Up Nation™
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
1 juni 2021

The app was working well without any major problems but had a short outage that told customers that the app wasn't installed when it was. This caused us to re-install the app and thus resulting in losing all of our automations and data. Very unfortunate situation.

Kanzen Knives
Ongeveer een jaar gebruiken de app
8 mei 2021

really good for abandoned checkout campaign but not for SMS marketing. invested 130 USD for the campaign and 0 return..

Body Massager
11 maanden gebruiken de app
23 mei 2020

I integrated SMSBump with my Justuno pop-up... the integration seemed to go smoothly as Justuno accepted it fine. I noticed immediately that I have an issue as I signed up to test my own pop-up and I haven't received the initial welcome flow. I checked SMSbump and my information is there so not sure why it's not starting the flow. I have spoken to 2 customer service reps & I haven't had the problem solved yet. This has been going on for 2 weeks. I'm starting to get a little frustrated as now I'm not getting responses to my to follow up emails. Hopefully this is a glitch and it all turns around.

Mademoiselle Lash
Verenigde Staten
6 maanden gebruiken de app
SMSBump Ltd heeft geantwoord 26 mei 2020

Hello and thanks for reaching out.

Apologies for the delay here and hope you had a fantastic Memorial day weekend.

Our support team has gotten back to you.

EDIT - July 2nd: Hello again! Stoyan here from the SMSBump team. Wanted to ask you if all your issues were resolved. Feel free to reach out to us, our team will be more than happy to help you!

6 februari 2020

happy with the results but no so much with the service. you can't speak to an agent and you have to do everything via email or chat. lame.

Miss Match Group Inc.
Verenigde Staten
4 maanden gebruiken de app
SMSBump Ltd heeft geantwoord 10 februari 2020

Hello and thank you so much for the feedback.

Would love to hop on a call with you. Our team will reach out and ask for more details on your availability.

29 juni 2020

still cant figure out how to tie it in with shopfiy it tutorial when to fast now it wants a 100 characters what that about

Verenigde Staten
4 maanden gebruiken de app
SMSBump Ltd heeft geantwoord 2 juli 2020

Hello there, Stoyan from the SMSBump team!

You can find lots of tutorials in our official website and our knowledge base section. Nevertheless, a colleague of mine has reached out to you to help you set up our product correctly.