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SMSBump: SMS Marketing & Email , 6 306 avaliações

Avaliação geral
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
29 de abril de 2023

For a short non-US SMS which was only 156 chars and worth 1 SMS based on the campaign review, I was charged for 3 SMS per each customer! When I duplicate the same campaign, it still shows me 1 SMS in the review phase. This is unacceptable and outrageous and I want my money back!

Reino Unido
Almost 2 years usando a aplicação
Questão respondida por SMSBump Ltd 10 de maio de 2023

Thank you for sharing your feedback with us. We're sorry to learn that you're experiencing difficulties with our SMS product. We took a look at your account from the backend and we've refunded you for the issues pertaining to this campaign. Our team has tried contacting you, but we have not heard back. If you're still experiencing issues, please let us know.

17 de maio de 2023

we recently had the unfortunate experience of using the SMSBump app, and we must say that it was an absolute nightmare. What started as a promising tool turned into a frustrating and costly ordeal. we had heard positive reviews from some colleagues who had used the app in the past, but after an update, everything fell apart.

The first red flag was when the update completely removed the automation feature that had initially attracted us to SMSBump. Instead, they introduced something called "flow," which turned out to be a complete disaster. No matter how meticulously we set up the flows, not a single SMS was sent to our customers, even though they were subscribed via email. It was a colossal waste of time and effort.

Naturally, we turned to the support team for help, hoping they would resolve the issues. Unfortunately, our interactions with them only added to the frustration. Every time we reached out for assistance, they would assure me that the technical team was working on it. However, their promises proved to be empty as we never saw any tangible results. It seemed like they were just passing the buck and avoiding taking responsibility.

To make matters worse, we had already added an amount of money into SMSBump, hoping to boost our marketing efforts. However, the lack of functionality and non-existent customer support had detrimental effects on our business. we lost a substantial amount of sells due to their app's failures.

In an attempt to salvage the situation, we requested a refund of the balance on our account. However, the billing team was just as unresponsive as the technical team. They kept stalling, claiming that the refund request had been forwarded, but no action was taken. It felt like they were intentionally dragging out the process, hoping we would give up and move on.

Overall, my experience with SMSBump was beyond disappointing. It not only failed to deliver on its promises but also caused significant financial losses. The lack of functionality, poor customer support, and ongoing refund delays make it clear that this app is not worth anyone's time or money. I strongly advise against using SMSBump unless you want to go through the same ordeal I had to endure.

MyGlamoura - Luminothérapie
Reino Unido
29 days usando a aplicação
5 de junho de 2023

Terrible, don't even bother. Here's why:
1- Custom lists take 3 business days to get approved
2- They obligate you to add unsubscribe/opt-out even in countries where it is not mandatory - while they don't have an unsubscribe/cancel subscription for their own service on their website
3- Support takes forever to answer then closes the chat for inactivity seconds after

11 days usando a aplicação
Questão respondida por SMSBump Ltd 8 de junho de 2023

Thank you for sharing your feedback with us. We're so sorry to learn that you're experiencing issues. Our team has tried contacting you for assistance, but we have not heard back. Please reach out to us as soon as you can.

Editado a 7 de junho de 2023

Okay YOTPO Smsbump I am amending my review to get some help here. I can load SMS BUMP via shopify. I cant email you guys as you dont accept support emails. Your auto reply link to a form doesn't load.

Starting to get a bit frustrated over here. How do I get help if nothing loads for me?

Why would you not accept support emails?

I am travelling and using a VPN I am not sure if this causing the issue of the app and form link to load but has something to do with your hositng 100%.

Can you please contact me dimitri@manchesterfactory.com.au

Manchester Factory
About 1 year usando a aplicação
17 de março de 2023

Absolute worst customer service! We added the app to our store but have some basic general questions. We have scheduled several meetings, all of which get changed to different times. Every customer service representative so far has only wanted to sell us something. They can not answer any questions at all. They keep creating a "support ticket" for another meeting and then that person can't answer anything and has to create another "support ticket'. In the meeting we just had, the customer service rep was 17 minutes late and you guessed it- couldn't answer anything. We are not asking in depth questions. We just want to know how some features work and help with setting up our account. I even tried to use the live chat and all it wanted to do was sell me stuff. couldn't answer one single question!

Estados Unidos
7 months usando a aplicação
Questão respondida por SMSBump Ltd 10 de abril de 2023

We're so sorry to hear about your experience, and we'd love the chance to make things right. We've tried contacting you several times, but we have not heard back. Please reach out to us for assistance.

Editado a 2 de maio de 2023

I had a disgraceful customer service experience. I opened a request for sms sending. There is no solution for 24 hours. Every second is important to us. I asked the request I opened yesterday, they can't give an approximate solution time. I said that I would write a bad comment for this and they said that threat would not create a solution. will I not mention my experience as a customer? then he hung up the speech bubble as if he was slamming the phone in my face. Also, I opened a case about a topic yesterday. Tell them that the speech bubble is not active and they will return by mail. I did not receive any mail until noon. I wrote to the speech bubble again, but that's how the answer came. If you can reply from the speech bubble, why don't you send an email. I use 8-9 shopify tools. I have never seen such bad customer service. I still haven't deleted the tool. I hope they see this and fix it.

Zift Unique
10 days usando a aplicação
Editado a 10 de março de 2023

I was helped by Quin and she was kind and helpful. But the test text message doesn't work so i don't understand

Natania Creates
Almost 2 years usando a aplicação
23 de dezembro de 2022

EXPENSIVE. Use Klaviyo instead. 3x the cost, limited liquid functionality, and non-compliant with SMS sending rules to the same degree as Klaviyo. Bad support.

Oz Backcountry
Over 1 year usando a aplicação
15 de março de 2023

My campaign wouldn't send. This was after I had to deposit money to send them. My account balance showed I was charged, couldn't find analytics or metrics on the campaign anywhere. Finally reached out to support and was told it didn't send.

Now I have to wait and hope my deposit is refunded.

Grip Spritz
Estados Unidos
2 months usando a aplicação
Questão respondida por SMSBump Ltd 22 de março de 2023

We're so sorry to learn that you're experiencing difficulties with your SMSBump campaigns. After reviewing your account, we've issued a refund to your account balance. We've also tried contacting you, but we have not heard back. If you're still experiencing issues, or if you have any questions, please reach out to our team.

2 de abril de 2023

Unless app for anyone not based in US, the rates they charge for sending text messages to other countries is ludicrous and not stated anywhere prior to them selling you on a marketing plan, that once purchased and you realize the rip off pricing that was never disclosed prior... Wont be refunded as its a "credit" against your payment.

Empress Athleticus
25 days usando a aplicação
Questão respondida por SMSBump Ltd 10 de abril de 2023

We apologize for any confusion there may have been around pricing. We're continuously working to ensure that our pricing is as clear and transparent as possible so that there are no surprises on the merchant side. After looking into your account, we see that our team was able to rectify the issue. If there's anything else that we can help with, please reach out for assistance.