SMSBump: SMS Marketing & Email , 4,538 reviews
Djan from the support team was super helpful and was quick to respond to anything I needed help with. They did a great job at helping me validate my account and setting up flows! Djan has excellent customer support! Thank you Djan!
WOW ok this App is great! Shoutout to GEN who literally helped me set everything up when I had NO idea what I was doing, thanks Gen!!! Gen was so patient and kind. This app is user-friendly and the customer support, especially Gen, is great!
the support team is very helpfull and quick i requested for help 2 times and my issues were resolved within a minute i thank Joann for helping me out
Marnie did an awesome job helping me validate my account!! costumer service is the best here definitely would recommend to other brand owners
I couldn't be more disappointed after losing thousands of SMS subscribers....
When I used this service, I had no issues and no problems and it always worked great. One day I am no longer to access the app via the Shopify Sales Channel nor login on their website and am in a pinch to access for a memorial day weekend sale to send out texts. I reach out to support, no answer due to it being the weekend. Due to a time crunch, I uninstall the app and re-install in hopes it will work because I desperately need to send something out, but unfortunately get the same issue I started at.
I reach out to support again first thing Monday morning via chat and they cannot help me and say they will follow up end of day. 3 days go by, still no response.
I get into another chat today and I'm told they emailed me, but of course, I received nothing. I ask them to copy and paste the email in the chat which claims they fixed it, but of course the issue was not resolved and still couldnt access my account at all.
Now it gets worse... I ask for them to export me a list of all my contacts so I can use another service, and they only send me 500 contacts, though I had over 2100 which is a lot for a small business like mine.
SMS was a massive driver for sales and now I'm left with a 75% loss of subscribers and the support team telling me they cant retrieve anything which I believe is false.
I greatly look forward to never using Yotpo ever again. Your support sucks, your pricing sucks, and I promise you can find a better option. ✌
Marnie was so nice and patient to help me out :)
Marnie was so nice and patient to help me out :)
Marnie was so nice and patient to help me out :)
awesome help and I 100% would recommend :) they were very quick to help me validate and set up my SMS bump marketing
I recently used SMS Bump to enhance my SMS marketing strategy, and I must say it's an absolutely amazing solution! Not only are the features powerful, but Agent "Gen" made my experience even more enjoyable.
One of the most impressive aspects of SMS Bump is its user-friendliness. The platform is intuitive and easy to navigate, allowing me to effortlessly create targeted SMS campaigns for my business. I could customize my messages, schedule sends, and even segment my contact list based on various criteria. This enabled me to provide my customers with relevant offers and information, significantly improving my conversion rates.
However, what truly sets SMS Bump apart is Agent "Gen." Gen is a true professional who provided exceptional customer service from start to finish. Whenever I had questions or concerns, Gen responded promptly and with great accuracy. Their expertise in SMS marketing allowed me to benefit from valuable insights and personalized recommendations to optimize my campaigns.
Pretty easy to use, and very helpful with good customer service. I will try this more with my marketing.
I like the simplicity of the app. It's very user friendly and cuts down on time spent on marketing. Gen was very helpful with my QR code flow and with my integration questions.