Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly SMS marketing features, customizable templates, and powerful automation. It's praised for boosting conversion rates and business growth. Merchants value the analytics tools for tracking campaign performance and making informed decisions. The app's seamless integration with Shopify, feature-rich free plan, and quick, knowledgeable support team are also appreciated. Automated SMS triggers for events like order confirmations, shipping updates, and abandoned carts are particularly valued.

November 10, 2023

Really impressed by what I can achieve with this tool and the features included. It is super professional and advanced, also easy to use. The BEST thing is the support team has been amazing - I can't stress this enough, genuinely blown away by how helpful Alex has been to get me set up with everything I need!

5 months using the app
November 25, 2023

Simple and effective. Just install and enjoy the extra revenue. Djan will be very helpful in the setup.

Alpha Weebs
United States
Almost 3 years using the app
November 10, 2023

The customer support is very dedicated. I contacted them to ask about best practices using SMSbump and Klaviyo. Princess S (PL) was very honest in advising me on how I should set up, not trying to force me to follow what is beneficial for SMSBump, but guiding me to what is best for me, and also what I want. Shout out to Princess S and the team!

Polynesian Pride
United States
Over 2 years using the app
November 25, 2023

I spoke with a DALE and they were AWESOME! They even have a great sense of humor which I personally love! They were so patient with me and helped me resolve my SMS problem. This company and staff has been good to me! No complaints!

SEW-WHAT? Virgin Hair!
United States
Almost 4 years using the app
November 2, 2023

Good templates and easy access to support. John D. Was super helpful and quickly helped me figure out what I needed.

M. Sugar Beauty
United States
About 1 year using the app
November 21, 2023

Quin was super helpful and allowed me to send my campaign just in time for BFCM!

United Kingdom
Almost 3 years using the app
October 18, 2023

PL was super fast and friendly. Customer service on this app is so easy going. The app is super user friendly and makes it easy for me to communicate with my customers.

United States
Almost 2 years using the app
November 17, 2023

Has been great since I began using it! Had one issue with text campaigns and Joann C quickly resolved the issue! Excellent customer service!

Grace Designs
United States
11 months using the app
November 19, 2023

Don was super efficient and helpful with my process and support of some billing confusion that I had ! Yotpo overall has useful options for growing and supporting a business

United States
Almost 2 years using the app
November 14, 2023

I am new and just setting up my SMS Marketing & Email with Don B and he has been very patient and kind while walking me through the app for my website. The response time for support was extremely quick and with a LIVE person which sets the bar even higher as most apps only provide bots. For that, I highly recommend using this service.

I'm excited and am sure this will help rocket my business and sales!

Thank you!

GioMarc Designs
United States
2 months using the app