SMSBump: SMS Marketing & Email , 4,558 reviews
Notifications boost sales up like crazy and the service is polite and simple with their instructions! Love it
This app is a MUST! However, if you have some other tools (upsells) and other things, you must be a little bit more advanced. Once you have it set up correctly, you will not regret it! Support is 5* as well!
I used this app to help validate my account. The process was quick and smooth. The wait time for help was not long at all.
Great, cooperative and professional customer service, they responded immediately, and solved my issue quickly.
Poor customer Service.... App sent 3 texts in error and charged me 3 times t $90 a piece! They acted like it wasn't their fault......i wish i had a screen recording.... use another SMS app
Hi there and thank you for your feedback!
Stoyan here from the SMSBump team. I am sorry to hear that you had such an experience with our app. From what I understood, a campaign was scheduled more than once, and this is what led to the issue that you are reporting. A member of our team will contact you to resolve this for you. We will be happy to help and also provide you with more information on how our product works and how you can benefit the most.
EDIT: From what I understood, our support team has reached out, talked with you about the issues you had, and they were resolved. However, we did not receive a reply since then. Is there something else we can help you with?
EDIT 2: We've tried to reach the customer more than once to ensure everything is working as expected, however, we don't have a response as of July 2nd.
EDIT (17th AUG): We are still waiting for feedback from the merchant.
Found it a small bit difficult to get the attention of support with a recent issue but when I did, I got there full attention and they were helpful & friendly whilst helping me resolve the issue. Thanks Mladen from online chat support!
I enjoy the walk through tutorials and the great support staff readily available, Its a professional tool designed so that even beginner's can figure it out. Although i would appreciate if they added other payment options such as visa or mastercard.
Great app and customer service. Had issues with my phone number and they helped immediately. Highly recommended.
Great customer support replied a minute after i sent them a message and helped me validate my account.
one of the best apps ever, payment is so easy , the support is SUPER, the app has very high ROI and really u can depend on it.