Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly SMS marketing capabilities, which boost conversion rates and customer engagement. Its free plan, customizable templates, and intuitive interface are highly valued. Merchants also commend the app's automation features, such as SMS triggers for order confirmations and abandoned carts. The analytics tools are useful for tracking campaign performance. The support team, including PL, Keano, Joann, Marnie, Don B, and Alex, are praised for their quick responses and dedication to customer satisfaction, with the live chat support being particularly responsive and helpful.

October 16, 2023

PL was very helpful and helped me fix the email campaign discount problem. I appreciate that!

Hong Kong SAR
Over 1 year using the app
September 11, 2023

Use multiple features from Yotpo, included the SMS Marketing and Email app. Easy to use and customer service is always very helpful. Was having an issue with our Email notification and had a pleasure of chatting with John D who was able to help me and sent me step-by-step instructions with screenshots on how to resolve my problem. Thank you.

United States
Over 1 year using the app
October 18, 2023

Alex and Teodor were super in helping me set up the account! App super recommended! Very useful if you're looking to increase your revenue through SMS Marketing and also Email.

The Digital Media Hub
Over 1 year using the app
November 10, 2023

Amazing app, if you're not including SMS marketing in your strategy, you are missing out on huge ROAS. The team are extremely helpful and knowledgeable.

RS Chrono
United Kingdom
Over 1 year using the app
October 6, 2023

Keano is the best! What would have taken me the whole day to figure out, he assist me in less than 2 minutes. Support is always so helpful!

United States
Over 2 years using the app
October 25, 2023

Regie C was great she quickly helped me with my issue and helped me to update my store with step by step directions. I'll continue to use this app

United States
Almost 2 years using the app
November 2, 2023

SMS Bump is fairly easy to use. There is also available help 24/7 through a chat now option and the support team is very helpful in getting your problem solved for you! Thank you to Don S. for helping me solve a problem on getting my SMS verified!

Raise 'Em Up Country Co
United States
11 months using the app
November 22, 2023

Have contacted them multiple times because users who unsubscribe can not resubscribe. A message is sent to the user saying they are already a subscriber, but it does not change the status of the user. Multiple chats created to get this issue resolved, but it is still not correct.

Fitness Exchange
United States
Over 2 years using the app
SMSBump Ltd replied November 27, 2023

Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out so that we can better understand the issue you're experiencing.

November 24, 2023

I had a wonderful customer service experience with "PL", who was quick, efficient, listened to my questions and problems well, and helped me find a solution in an easy-to-understand way. My problem was solved quickly and I am very thankful!

United States
5 months using the app
November 7, 2023

I had an issue with my TOS and my Privacy policy. Jumped on the text support and got Joann C, she worked with me and was very patient to assist me in getting this resolved. Thank you kindly for getting my number on it's way to verification. ✅

United States
9 months using the app