SMSBump: SMS Marketing & Email , 6,302 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly SMS marketing capabilities, which boost conversion rates and customer engagement. Its free plan, customizable templates, and intuitive interface are highly valued. Merchants also commend the app's automation features, such as SMS triggers for order confirmations and abandoned carts. The analytics tools are useful for tracking campaign performance. The support team, including PL, Keano, Joann, Marnie, Don B, and Alex, are praised for their quick responses and dedication to customer satisfaction, with the live chat support being particularly responsive and helpful.
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PL was very helpful and helped me fix the email campaign discount problem. I appreciate that!
Use multiple features from Yotpo, included the SMS Marketing and Email app. Easy to use and customer service is always very helpful. Was having an issue with our Email notification and had a pleasure of chatting with John D who was able to help me and sent me step-by-step instructions with screenshots on how to resolve my problem. Thank you.
Alex and Teodor were super in helping me set up the account! App super recommended! Very useful if you're looking to increase your revenue through SMS Marketing and also Email.
Amazing app, if you're not including SMS marketing in your strategy, you are missing out on huge ROAS. The team are extremely helpful and knowledgeable.
Keano is the best! What would have taken me the whole day to figure out, he assist me in less than 2 minutes. Support is always so helpful!
Regie C was great she quickly helped me with my issue and helped me to update my store with step by step directions. I'll continue to use this app
SMS Bump is fairly easy to use. There is also available help 24/7 through a chat now option and the support team is very helpful in getting your problem solved for you! Thank you to Don S. for helping me solve a problem on getting my SMS verified!
DOES NOT WORK PROPERLY!
Have contacted them multiple times because users who unsubscribe can not resubscribe. A message is sent to the user saying they are already a subscriber, but it does not change the status of the user. Multiple chats created to get this issue resolved, but it is still not correct.
Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out so that we can better understand the issue you're experiencing.
I had a wonderful customer service experience with "PL", who was quick, efficient, listened to my questions and problems well, and helped me find a solution in an easy-to-understand way. My problem was solved quickly and I am very thankful!
I had an issue with my TOS and my Privacy policy. Jumped on the text support and got Joann C, she worked with me and was very patient to assist me in getting this resolved. Thank you kindly for getting my number on it's way to verification. ✅