The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Vivien Yeo's Beauty Store - Malaysia
5 star for functionality, 4 star for stability, 3 star for UI and customer service so it's a 3 star app.
Fost & Found Design Co.
so far great customer service. but a little too expensive for what is offered. and if you want to be do more its overpriced.
I dont like how i spent a lot of time trying to set my onboarding txt messages just right only for it to be welcome! But i do like how i can give permission to a staff member to do the coding integration for me.
PAMELA'S ART by PonsART - a Gift Shop and Marketplace
It's way too complicated. Support staff gets back to me when they can. The YouTube video instructions did not match the homepage set up for me so I had questions just trying to navigate. Plus, I realized that some of the things I was trying to do were only available if I up-graded. I am on the Free Plan so this is probably not going to work for me.
3 Barn Swallows
I sent two support tickets in the last 2 weeks, no one responded yet. I got info that after Oct 10, the carriers will block unregistered long numbers. I just wanted to know what is SMSBump's solution to this.
That's why the 3 stars. The app itself is not perfect, there is much room to grow, but at this time, it's the best in the Shopify Appstore (4 stars).
good app, but very slow customer service imo. it took over 40 minutes to validate my account but i guess i was a little slow too.
Hello there! Stoyan here from the SMSBump team!
Usually, the validation should take less than 40 minutes. I am truly sorry that you had to wait this long. Nevertheless, I am sure that it was worth it as you can do great things with our app. If you do need any help or guidance do not hesitate to contact our support team 🤗
Their support team are extremely unprofessional and unknowledgeable of any other marketing platforms when attempting a migrate over.
Update: After a few more conversations with the reps I was able to get my lists approved and imported from my previous SMS Marketing platforms. I was previously using Omnisend and Manychat; however I needed to find a program that could do everything that those two dashboards do into a single platform. So far I really enjoy the app.
However, there should be a way to bulk edit campaigns/duplicate campaigns so I do not have to continually remove their SMS image. Sorting Campaigns by send date would be beneficial when managing multiple campaigns.
I do not understand why the application gives the option to select "import list" but nothing happens, then you have to reach out to their support team to proceed. This option should be removed from the application or when importing a list directly into the application then will go through an approval process from their team.
Segmentation is also much more limiting than I would like. We have a bi-weekly ordering deadline so I need more options than "Hasn't ordered since last week" or "Hasn't ordered since a specific date". I have a 3 day and 4 day ordering window which I was able to have proper segments in Omnisend. This puts a little more tedious and manual work on my part when setting up campaigns in advance.
I still use Omnisend for email so an integration with Omnisend would be an amazing feature to add. Our campaigns are scheduled to launch in September, I'll be able to have a full comprehensive review once I have completed my first campaign.
EDIT (4 AUG, 2020): Thank you for the additional details in the review. We are working towards improving the import list button for not approved merchants and the changes will be out really soon. As for the segmentation - actually, by the end of the week we will push out new segments page (some filters will have `between dates` functionality), which should be able to improve your work routine.
I hope those adjustments will help you get the most of our product!
EDIT (27 JUL, 2020): We were in contact with the customer, and we successfully uploaded the list they provided. Looking forward to continue working together with the client and resolve any future issues they have.
Hello there, Stoyan here from the SMSBump team.
I checked what happened here, and it seems that this was a misunderstanding, which I hope together we can resolve. We've discussed this with the team and if you decide to give us another shot, we will be more than happy to help you get the best of SMSBump.
I believe that we've already initiated contact with you in order to resolve this, so we're looking forward to your reply.
The Set Up is a little bit complicated and i was lost like Frodo, but after a few Videos i was ready to set up everything right.
Thank you for your review. If you want to get the most from our app, please contact our support team :)
i used this app and i really like the way it works. more improvements though but hey! just love the app anyway
The Salty Traveler
The app is ok. It's is kind of user friendly but the videos go way to fast. You can't really add any of the products that will really help until you pay a monthly fee. I don't want to pay until I know they will work. Every page I open a pop up is there which is nice but it is also is trying to sell the monthly plan.