Avaliações (3.478)

Classificação geral
4,7
Número por nível de avaliação
  • 80% das avaliações são de 5 estrelas
  • 13% das avaliações são de 4 estrelas
  • 4% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
Data de edição: 28 de agosto de 2020

BE AWARE! They keep charging you even after you stopped running your ads. I ran ad for one day. they charge too much. I even removed my billing infos. they still charging me. I am angry right now. they will be dealt with. you messed with wrong person. I worked with FBI for 20 years.

elymbmx
Estados Unidos
8 meses usando o app
Snap Ads deixou uma resposta 14 de setembro de 2020

Thank you, we are investigating this. Please share more information via our support channel:

Please file a support ticket by following this link: https://businesshelp.snapchat.com/en-US/i-need-help

Select "Shopify Integration" and then "Campaigns in Shopify's Marketing Tab" and then scroll down to fill out the form.

16 de dezembro de 2020

STAY AWAY! I started with snapchat to campaign my website and after a few days I cancelled my campaign but still getting charged every single day! Do yourself a favor and keep away!

Footwear Maison
Estados Unidos
8 meses usando o app
22 de abril de 2019

Very poor experience. Customer support doesn't exist. I submitted a simple question. No answer for a few days.

Modern Life Way
Estados Unidos
7 meses usando o app
Snap Ads deixou uma resposta 29 de abril de 2019

Thank you for the review. We have resolved the issue you ran into last week. We believe everything should be working, as expected, for your store. Please email the support alias if you still see any issues.

13 de junho de 2023

I won't be using snapchat ads again! I did as the promotion required spent $25 on a campaign that I created via shopify and i was supposed to get a $100 ad credit. after my initial campaign ended i waited a week because that's how long it said it would take for the credit to be applied but it never came after I contacted snapchat ad support they tried to weasel out of the promotion by saying I didn't follow the requirements which I know i did and refuse to honor the promotion. so be it your refusal to honor $100 credit cost you potential hundreds more in future ad spend I'll use my marketing budget on the other sales channels!

GEFNET I.T. Services
Estados Unidos
7 meses usando o app
27 de abril de 2020

I installed the app the first time in March and until now it doesn’t work. It doesn’t give me access to my account. I asked for help 1M times and nobody is able to fix this. Very bad !!!

Persetini Global
Estados Unidos
7 meses usando o app
25 de fevereiro de 2020

This is the worst integration that I've ever seen. When you install the app on your Shopify Admin you get the standard (for Shopify) spend $25 and get $100 coupon. Only, I spent $75 and snap chat wouldn't honor the coupon or apply it to my account. I contacted them for 6 days and they kept giving me the run around. I had to threaten to dispute it with my credit card company before their customer service group would even contact the billing department. 2 WEEKS LATER!!! I was given a credit for $100.

Be sure of the type of item you want to sell on SnapChat. From my test, the CPC is cheaper than most other platforms but you get what you pay for and it is spent quickly! The quality of the traffic is very poor compared to the same products being advertised on Facebook or Google. I'm sure that if your running brand recognition and not looking for conversions SnapChat would be fine but not if your looking for sales, unless you find the perfect product.

Your Goods Central
Estados Unidos
7 meses usando o app
15 de junho de 2020

Will take your money and give you nothing, like pouring quarters into a broken vending machine, except this one is digital and it can steal a lot!

No reporting, no clue where the money goes.

Marie Sharp's USA OFFICIAL STORE
Estados Unidos
6 meses usando o app
12 de janeiro de 2020

WARNING!
This app has a bug which will prevent you from modifying your campaigns within the app once they are launched. Snapchat will not refund you for any charges that are incurred by this defective app.
If you choose to use Snapchat as an advertising partner, make sure to use Snapchat's native dashboard, and not this app.

Level 99 Store
Estados Unidos
6 meses usando o app
8 de maio de 2020

This App in Shopify App Store is Dead, no customer support at all.
I have send them a Proper Written E-mail asking about how can I improve my Ads Creative because I tried everything, also asked them to check my Ads Account but still my Ads keep getting rejected. It's been more than 4 Days and No Replies at all.
I guess my Ads Account is Banned and I don't even know that.
Why Shopify allow this App in their App Store when their is no Customer Support.

Ritzy Deck
Paquistão
6 meses usando o app
11 de abril de 2023

Very hard to use, lots of the ads are rejected with no real reason, and lots of technical issues, meta is much better in managing their ads.

The Skincare District
Emirados Árabes Unidos
5 meses usando o app