The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Terrible app, doesn't even connect the "verify email". When you click on verify email goes directly to an error 404 page. Customer service is so poorly trained and will waste your time. Do yourself a favor and NOT dl this app. Just use a business manager instead, and thank me later. Can't believe a company with some of the most resources and Billions in ad spend revenue on the line... can't provide us a working app (when all these small app makers deliver a much better product).
This app won't even download onto safari with shopify. Im concerned that snapchat isnt good for converting at all. Had 5+ thousand swipe ups and not a single sale. wouldn't recommend it
Level 99 Store
This app has a bug which will prevent you from modifying your campaigns within the app once they are launched. Snapchat will not refund you for any charges that are incurred by this defective app.
If you choose to use Snapchat as an advertising partner, make sure to use Snapchat's native dashboard, and not this app.
PUL💎KRA' CHAO (lovely chaos)
CERTIFIED SCAM ALERT/DECEPTIVE MARKETING w/ CRAPCHAT. Use F.B. instead!!! I was conned into accepting a promotion for spend $25 get $100 free credit. They actually charged me almost twice that amount to get the credit then made excuses afterwards, as well as tried to blame me for not knowing their surreptitious rules that were never stated. The ad was basically ineffective the last few days so I cancelled it, or tried to but SHOCKER it wouldn't let me! The "support staff" just talks in circles constantly shuffling you to different people. Really gross way to do business Crapchat, I gave you several chances.
Absolutely terrible app - and what I believe is a genuine scam. I tested Snapchat Ads for about 3 days, received zero sales and spent around $50. I disabled all ads, removed the app from shopify. Only to find, weeks later, that Snapchat had still been charging our account. I could not add the shopify ads app back on to shopify to login. After resetting our password and finally logging in on Snapchat's website, sure enough they had charged us over $350 dollars for an ad we did not enable or benefit from. Writing to snapchat regarding this they informed me that regardless of my zero sales and claims that I did not enable this ad, I would not be refunded any money as traffic was sent to my website. BEWARE.
I tried it and would never use it again. Story too long to write here, but summation, in one word would be "rip-off". I allotted $60 for 3 days. I tried to change $ amount $5, but APP would keep changing it back to $20. After they practically stold $120 from my PayPal account. I finally had to cancel Credit Card because they had no number to call on web-site and e-mail response that did not resolve any issues rather made it more aggravating. I removed APP and called Shopify for Help after seeing no Support number and Shopify found it odd that SNAPCHAT was charging me off of Shopify's Platform. In other words no record of APP. The email response from were made up screen prints saying I picked 10 days. Then the next email said I did not have an end date. WOW just Ridiculous. Never Again. Shopify should remove APP.
Same as everyone else, multiple tries to create an ad with an error of "Sorry, we couldn't process your request. Please try again later." 3 separate ads each attempted at least 24 hours apart. Clearly an app released too soon. Hopefully at some point they will release something that works since it's much more labor intensive to create an ad directly on snapchat.
Thank you for the feedback and sorry for the inconvenience. We did a quick check of your account and it appears that you were able to successfully create ads. Please reach out to us if you encounter issues in the future.
CRAP! DON'T WASTE YOUR MONEY OR TIME! a waste of time, didn't work, a real waste of time and effort, snapchat doesn't even accept the product feed from the app they made. This is a Big Dirty Joke on Shopify Users. Even if you go direct to Snapchat you can't use your Shopify product feed and snap support you go around in circles, ZERO, UI zero UE zero. overall rating 1 star for the logo ghost. Spend your money at Instagram you be done with your ads by now. YOU CANNOT RUN SNAPCHAT ADS FROM THE SHOPIFY APP. IT NEVER COMPLETES ALWAYS ERRORS OUT AND NEVER WORKS, NEVER CAN FIX, NEVER DOES ANYTHING. GO TO THE SNAPCHAT AD WEBSITE IT IS THE SAME CRAP. NEVER CAN FIX. WE SELL CLOTHING , EVEN WITH AN HOUR PLUS CHAT WITH SNAPCHAT TECHS STILL DOESN'T RUN, THANK YOU EVAN - A BIGGER WASTE OF TIME Snapchat taking the MONEY FOR ADS is the ONLY THING THAT MATTERS WHICH YOUR A COMPLETE FAILURE! Snapchat tech failed twice NO SHOWED FOR MEETINGS.
Thank you for sharing your experience. We apologize for the inconvenience. You can run Snapchat ads directly from the Shopify app, using the Marketing integration or you can connect your Shopify product catalog and then run ads from within Snapchat Ad Manager.
Modern Life Way
Very poor experience. Customer support doesn't exist. I submitted a simple question. No answer for a few days.
Thank you for the review. We have resolved the issue you ran into last week. We believe everything should be working, as expected, for your store. Please email the support alias if you still see any issues.
Lowest pricing plan seems to be $3,000 a month. That seems gigantic and needs to be more clearly represented in the description.
Thanks you for taking the time to write the review. The app is free.
Please let us know if you still have questions by clicking support in the app listing page.