Snapchat Ads , 967 reviews

Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
February 5, 2023

Apparently, you don't read any of my emails and you just assume things and reply, I won't read any articles as I know before opening the link that I did what was in the article.
Also, the app was working before fine so it's not about installation. I provided you with a screenshot and It's clearly a problem with your app as there are many users facing the same problem, check the link below
Anyways, I deleted the app and deleted Snapchat accounts and I stopped running ads on the platform, I think your customer service is slow and you just keep sending links and articles to the user in hope that will fix the problem that you don't know how to solve.
Thank you for frustrating me and wasting my time!

United Kingdom
Time spent using app: 14 days
August 28, 2022

I used it for my website. It says on snapchat ads it made more swipes but on my Shopify website i see less swipes than on snapchat ads

Time spent using app: 3 months
August 11, 2022

It looks easy enough, however, every ad you try to run kicks back as a "Violation" of something .. but they do not tell you what said "violation" of the ad policy is. Once you read the policy, you still cant tell what the problem is, or how you are suppose to fix it. Seven thumbs down..

The Footwear Menu
United States
Time spent using app: 7 days
June 29, 2022

Worst Customer service ever. They never replied my messages. My ads got rejected and I tried to change the creative and everything I know but no changes. I sent them message since last month and they haven't replied me. The only thing I regretted was the time I wasted learning how to run Snapchat Ads

Time spent using app: 2 days
May 22, 2022

Snapchat is the worst app to use with Shopify. Where Shopify is about ease of use and simplicity, to operate Snapchat you'll need to have an IT qualification. Ads are not performing, and cost more than Ad lifetime value. I tried it over a year ago and now, nothing improved nothing changed. The support team responded but bit rigid, and will ask to read and research a ton of help documents. The experience with Snapchat Business Manager website is also not good, the whole thing is awkwardly setup. I'm going to delete this app permanently.

United Arab Emirates
Time spent using app: Over 1 year
April 28, 2022

Horrible experience no proper support from the Snapchat team
Simply closing the chat boat and no replay for mails

United Arab Emirates
Time spent using app: Over 1 year
Edited April 19, 2022

I would provide -5 start if its available. Very poor, disappointing customer support . If they don't want to support the platform why have they created this. Just to steal money, waste others time. Even after 2months and multiple support requests they haven't responded properly to our Shop button request. Support person said they can't even follow up /escalate or provide ETA or do anything else on our requests. They haven't approved or denied it. Even the ads are not bringing any conversions just burning the budget. Not recommended at all.

United States
Time spent using app: 4 months
April 2, 2022

J'ai utilisé cette application -qui est cher- comparé à google ads et FB ads, sans résultat alors que leurs concurrents en apportent.
Trois mois plus tard on me prélève 1 € alors qu'il n'y avait plus aucune campagne en cours pour "vérification". A fuir.

Le royaume du chat
Time spent using app: 27 days
March 4, 2022

Is not working. Besides, I should be able to select the products or collections I want to advertise. It doesn't make sense promoting everything in my store

Gloge Store
United States
Time spent using app: Almost 2 years
March 1, 2022

Not good at all, pixel errors about email and phone hashes not being detected and all snapchat support does is say "contact your developer". You're left on your own because their app does not work. I would not suggest even advertising with Snapchat due to their level of support. How a company like this is in business still baffles my mind.

Time spent using app: 4 months