Snapchat Ads , 2,506 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and effective functionality. They commend the regular updates and unique features, indicating a commitment to continuous improvement from the developers. The customer support is noted for its quick responses. The advertising platform, with its wide range of targeting options and engaging ad formats, is praised for its ease of use and integration with Shopify tools. Merchants view the app as a beneficial tool for their marketing strategies.

April 2, 2022

J'ai utilisé cette application -qui est cher- comparé à google ads et FB ads, sans résultat alors que leurs concurrents en apportent.
Trois mois plus tard on me prélève 1 € alors qu'il n'y avait plus aucune campagne en cours pour "vérification". A fuir.

Le royaume du chat
France
27 days using the app
September 21, 2020

Not a good idea. Spent a lot of money got zero results, Not even a single user on-site or on messages. Not sure where the people who see our ads are taken to. Shows some data on business Snapchat but no user activity on my Shopify store. $30 wasted.

Minhala's.
Pakistan
22 days using the app
October 15, 2020

I cannot rate the app yet because I just added it. I will definitely rate it when I have used it and thus know more about it.

KandL Fashions
United States
20 days using the app
September 2, 2021

I keep on getting charged daily. is this a scam!
i only agreed on running it for day $20 approx. you guys keep on deducting $11 everyday

Desire Rugs
Australia
20 days using the app
February 5, 2023

Apparently, you don't read any of my emails and you just assume things and reply, I won't read any articles as I know before opening the link that I did what was in the article.
Also, the app was working before fine so it's not about installation. I provided you with a screenshot and It's clearly a problem with your app as there are many users facing the same problem, check the link below
https://community.shopify.com/c/shopify-apps/snapchat-ads-not-working/td-p/1765242
Anyways, I deleted the app and deleted Snapchat accounts and I stopped running ads on the platform, I think your customer service is slow and you just keep sending links and articles to the user in hope that will fix the problem that you don't know how to solve.
Thank you for frustrating me and wasting my time!

Yada
United Kingdom
14 days using the app
February 21, 2022

Absolutely useless! I had issues with integration, I sent 2 emails and still no reply 2 weeks later!!!!

Gina Jones Creations
Australia
8 days using the app
February 6, 2020

Terrible app, doesn't even connect the "verify email". When you click on verify email goes directly to an error 404 page. Customer service is so poorly trained and will waste your time. Do yourself a favor and NOT dl this app. Just use a business manager instead, and thank me later. Can't believe a company with some of the most resources and Billions in ad spend revenue on the line... can't provide us a working app (when all these small app makers deliver a much better product).

Bougie Barn
United States
8 days using the app
August 11, 2022

It looks easy enough, however, every ad you try to run kicks back as a "Violation" of something .. but they do not tell you what said "violation" of the ad policy is. Once you read the policy, you still cant tell what the problem is, or how you are suppose to fix it. Seven thumbs down..

The Footwear Menu
United States
7 days using the app
August 18, 2019

I tried it and would never use it again. Story too long to write here, but summation, in one word would be "rip-off". I allotted $60 for 3 days. I tried to change $ amount $5, but APP would keep changing it back to $20. After they practically stold $120 from my PayPal account. I finally had to cancel Credit Card because they had no number to call on web-site and e-mail response that did not resolve any issues rather made it more aggravating. I removed APP and called Shopify for Help after seeing no Support number and Shopify found it odd that SNAPCHAT was charging me off of Shopify's Platform. In other words no record of APP. The email response from were made up screen prints saying I picked 10 days. Then the next email said I did not have an end date. WOW just Ridiculous. Never Again. Shopify should remove APP.

DiecastModeler
United States
5 days using the app
November 18, 2021

ive installed the app and created a campaign, the Ads are blank and an error appeared, tried to reach out support, no help. This is what i got when i wrote to the official Shopify Snapchat Support Email: "Thanks for reaching out! This is an unmonitored email but you can learn more about Snapchat and Shopify on our Business Help Center" Yeah, thanks for nothing... Another 1 Star App.

PicArt
Germany
4 days using the app