Printy6 ‑ Print On Demand

As I mentioned in our previous review, we've had issues in the past with this app. But I appreciate how they worked with me on the last one even though it took quite some time. But it's progress. Hoping to be able to give 5 stars one day.

I placed a sample order with multiple items on Feb. 07 2021. The order has been is Scheduling status and hasn't changed. I've sent support multiple emails because that's the only form of contact option given. Still have not received a response. At this point I want to cancel my order and once again there's no option to do so. I know from recent experience other print on demand companies are easy to contact and ordering, production and shipping process was simple. This company is being promoted by Shopify but is definitely not operating with integrity. Can someone assist me with this issue.

UNABLE TO DELIVER NEW DRESSES

Ordered 5 dresses on Jan 22, 2023, at 02:54:11am, and the dresses were still in production on Mar 3, 2023, at 12:35 am. I will keep updating this review until the dresses are shipped.

Printy6 added new dress silhouettes to their catalog. And they advertise in writing a fulfillment time of 3 to 4 days. However, they are unable to fulfill dresses within this time frame. I placed an order for dresses on Aug 9th, and I didn't receive them until Sep 19th. It took a month to fulfill the order of only 3 outfits and about 2 weeks to deliver. When the outfit finally arrived, they were well-made and packaged in a presentable way. I placed a second order and requested information about the fulfilment time but I have been ignored.

Placed two orders with this POD vendor, to test quality of the product. Chose expedited shipping (much extra) on both and after placing the order, both of them showed I only got basic shipping. I reached out to support and after a single response saying "let me take a look for you", nothing else after numerous emails and days passed. I won't be using this vendor anymore and recommend saying away from them. Printful is waaaaay better!

I used this app, but it does not perform well. For example, order placed on January 3rd, arrived on March 11...

I would like to use this app to increase my options for prints to my customers.

I think you could offer more mock-ups for your wall art, possibly at different angles to help the buyers get a better understanding of the product instead of one single lifestyle photo.

Secondly, whenever I changes a price the variation deselects itself and there seems to be no option to go back to re-adjust the photo positions without deleting and starting over.

Finally the "suggested retail price" some of the mark-ups barely cover Amazons 8 - 12% commission and wouldn't come near covering marketing costs. Your costs to vendors is what most finished panel prints are retailing for. So, I'll be seriously surprised if any sell.

I have had an item "in production" for 14 days. Support is not responsive, customer is frustrated, Printy 6 help is non-existent. They replied to this review but still have not relied to the support ticket that was "created" on my behalf.

THIS APP HAS ZERO CUSTOMER SERVICE!

PRODUCTS SHIP FROM CHINA SO ORDERS TAKE OVER A MONTH TO FULLFILL!

So I've been trying to get a response from someone for the past week and a half with no response! I have one order that is taking way too long and every time I try to leave a message no one responds. I just order one of my demos and received the shoes and the print is all messed up! I love your products but how in the heck can you mess up on peoples orders and not respond to them or provide help and feedback. Understand that if you create products from this company that you will be in this on your own without help from the company. They SUCK when it comes to communication and you'll be doing a lot of charge backs without getting a refund from this company because they don't bother responding back to your complaints or their mess ups. If you work for this company and your are reading this.... I'm still waiting for a response! Also for those that are reading this understand that I have been dealing with these issues for the past year and a half! I've had to increase the cost of my product (To process another order in hopes of the next one to be correct) to facilitate for their bad customer service and lack of ownership when it comes to the products being misprinted or badly put together!

Ordered some sample shoes, very bad quality. First it looks awesome and good made but one day of using the color of the shoes cracked. And only send in plastic bags and support is minus 10