Printy6 ‑ Print On Demand

UNABLE TO DELIVER NEW DRESSES

Ordered 5 dresses on Jan 22, 2023, at 02:54:11am, and the dresses were still in production on Mar 3, 2023, at 12:35 am. I will keep updating this review until the dresses are shipped.

Printy6 added new dress silhouettes to their catalog. And they advertise in writing a fulfillment time of 3 to 4 days. However, they are unable to fulfill dresses within this time frame. I placed an order for dresses on Aug 9th, and I didn't receive them until Sep 19th. It took a month to fulfill the order of only 3 outfits and about 2 weeks to deliver. When the outfit finally arrived, they were well-made and packaged in a presentable way. I placed a second order and requested information about the fulfilment time but I have been ignored.

I have had an item "in production" for 14 days. Support is not responsive, customer is frustrated, Printy 6 help is non-existent. They replied to this review but still have not relied to the support ticket that was "created" on my behalf.

UPDATE
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Tested again. And bad experience again.

Tried to test again the company. Ordered shoes with express shipping.
And it's been 12 days and no tracking is uploaded. Where it in the information it said that it will take 3-5 days production.

Contacted few times, and they gave me fake tracking, the first time. Then the second time again. Tracking number was going to France, while my order had to go to USA!

Don't waste your time and money, all other companies are cheaper and faster. They just subcontracting other companies and they do not make them. And they are very very lost with all the orders. Even worse than PP.

Worst company ever.

First they shipped the shoes after 1 month and a half. They told me that they are having delays only when I ordered them.
Then the shoes arrived damaged clearly on the toe and not that clearly on other parts of the shoes.

They answering every email only after 2 weeks when I write it. And now they say they don't see any damage on the shoes. There is a big damage on the toe where the shoes needed to be green now they are white. So good luck telling the customer that there is no damage on them... The quality is ok, but not even close to other similar apps here on shopify. Don't even try to start working with them they will not refund you anything and your buyers for sure will ask for refunds. And you will lose a lot of money and will not have a good customer service from them never.

I have had an item "in production" for 28 days. Support is not responsive, customer is frustrated.
I sent a support ticket email over 8 days ago and finally got a response. I do love all the products they offer, but with the false transparency on fulfillment times and non-existent support, I'm at a loss for words.

I would have many customers buy the products Printy6 offers, but their customer service, response time, fulfillment time, and shipping time MUST CHANGE. Then, it would truly be a wonderful POD platform.

Expedited shipping cost is a joke, so don't pay the extra because they still won't ship it out in a timely manner.

Please do better.

Product (A clock) arrived damaged. Printy6 (Snaprinting) agreed to send a replacement back in June. The replacement has still not arrived. Worst of all is Printy6 has been continuously ignoring further requests for support. This is unacceptable! I am forced to refund the entire purchase price to my customer.

So I've been trying to get a response from someone for the past week and a half with no response! I have one order that is taking way too long and every time I try to leave a message no one responds. I just order one of my demos and received the shoes and the print is all messed up! I love your products but how in the heck can you mess up on peoples orders and not respond to them or provide help and feedback. Understand that if you create products from this company that you will be in this on your own without help from the company. They SUCK when it comes to communication and you'll be doing a lot of charge backs without getting a refund from this company because they don't bother responding back to your complaints or their mess ups. If you work for this company and your are reading this.... I'm still waiting for a response! Also for those that are reading this understand that I have been dealing with these issues for the past year and a half! I've had to increase the cost of my product (To process another order in hopes of the next one to be correct) to facilitate for their bad customer service and lack of ownership when it comes to the products being misprinted or badly put together!

Lots of recent 5 star reviews with only one sentence comments always makes me do that extra bit of due diligence and as part of that i check out the stores leaving these reviews. I recommend that you all check out the stores leaving these 5 star reviews too.
Anyway, I had high hopes as design interface was quite good and placing sample order was easy. Then it all went bad. There is simply no way I can confidently scale with this company based on the experience I am having with this sample order. Ordered a pair of sneakers on 20th January which gave "3-5 days" production time. 10 days later order still not shipped. After sending an email and waiting i was then told "3-7 working days" (which had also already passed). Anyway, i waited (not much choice). Finally I got a tracking number . I had paid for express shipping so thought I would get these fairly soon after production was complete. Nope. Still waiting and tracking still shows as "Shipment information sent to FedEx" . That's the last update from 21st July and here we are 10th August and no sample order has arrived and no updates. There is no way I would put volume through this group given the experience I have had so far. I am not angry, just genuinely disappointed and relieved. But better to find out now with one sample order than 500 legitimate customer orders. Feel like I dodged a bullet here.

Absolutely awful POD company. I have several customers who have been waiting for OVER 2 MONTHS for their products to arrive and are still waiting. It's a shame because they have some good dress options. I've spent a lot of time and effort to add them to my shop but am going to have to take them down because customers want refunds and it's way too late to cancel the orders. Sellers beware!

Has anyone had an issue with delivery and production time? I ordered a sample created on 2/2/2019 and its 2/24/2019. I still do not receive
I contacted and never received any news

The first order through this app was delayed, but seemingly good quality (did not receive a complaint). The second order was delayed again, saying they needed a phone number with the order (no, you don't. the customer will not be receiving sms updates). Then it was radio silence for a week and when I asked again, the order was delayed because of Chinese New Year. Checked back in 2 weeks later and now I'm hearing it's not shipping that is delayed - it's production, because of the coronavirus. The order was placed in the beginning of DECEMBER and it is now MARCH and there has been absolutely no indication of when,if,how this will be made and shipped. Also nothing close to a refund or partial refund or credit for the insane delay. I now have the customer asking me for a refund, so it seems I will be out double the cost ($400). Shopify needs to step in if this is how Printy6 is fine operating.