Printy6 ‑ Print On Demand

Been using them for 6 months now, only for shoes. Have good reviews on them. Everything is OK......until something goes wrong. Customer support is non existing. Have 2 pair of shoes returned to warehouse right after they were shipped. The customers address is correct as I already sold to them. Contacted Printy6 already several times, through their contact form, also directly mailed them, and replied to the confirmation mails with request number you get when you mail them (so the excuse they never received my messages are not valid). No answer at all, although stated on their site they reply within 24 hours. Seriously considering leaving them...

UNABLE TO DELIVER NEW DRESSES

Ordered 5 dresses on Jan 22, 2023, at 02:54:11am, and the dresses were still in production on Mar 3, 2023, at 12:35 am. I will keep updating this review until the dresses are shipped.

Printy6 added new dress silhouettes to their catalog. And they advertise in writing a fulfillment time of 3 to 4 days. However, they are unable to fulfill dresses within this time frame. I placed an order for dresses on Aug 9th, and I didn't receive them until Sep 19th. It took a month to fulfill the order of only 3 outfits and about 2 weeks to deliver. When the outfit finally arrived, they were well-made and packaged in a presentable way. I placed a second order and requested information about the fulfilment time but I have been ignored.

I have had an item "in production" for 28 days. Support is not responsive, customer is frustrated.
I sent a support ticket email over 8 days ago and finally got a response. I do love all the products they offer, but with the false transparency on fulfillment times and non-existent support, I'm at a loss for words.

I would have many customers buy the products Printy6 offers, but their customer service, response time, fulfillment time, and shipping time MUST CHANGE. Then, it would truly be a wonderful POD platform.

Expedited shipping cost is a joke, so don't pay the extra because they still won't ship it out in a timely manner.

Please do better.

Do not, and I repeat, DO NOT use this supplier! We purchased 3 dresses and a skirt on 18 FEB. We contacted them at the end of February, asking why nothing was being processed. Their response was that they were having production issues. Today is now over 30 days, and we still don't have the shipment. Regardless of how many positive reviews this Vendor has, don't waste your time. Those reviews can NOT possibly be from real customers! I hate to leave bad reviews like this, but I'm not seeing anything positive about this company, including their lack of follow-up communication when they know they are having production issues.

I have been waiting well over a month for my order to ship to the customer. I have contacted customer support at least 5 times with no update. Will be reporting the charge to Visa and PayPal and refunding my customer. Using Printy6 is a quick way to tarnish your reputation... I have dealt with many dropship companies and this one is a joke.

I used this app, but it does not perform well. For example, order placed on January 3rd, arrived on March 11...

So I've been trying to get a response from someone for the past week and a half with no response! I have one order that is taking way too long and every time I try to leave a message no one responds. I just order one of my demos and received the shoes and the print is all messed up! I love your products but how in the heck can you mess up on peoples orders and not respond to them or provide help and feedback. Understand that if you create products from this company that you will be in this on your own without help from the company. They SUCK when it comes to communication and you'll be doing a lot of charge backs without getting a refund from this company because they don't bother responding back to your complaints or their mess ups. If you work for this company and your are reading this.... I'm still waiting for a response! Also for those that are reading this understand that I have been dealing with these issues for the past year and a half! I've had to increase the cost of my product (To process another order in hopes of the next one to be correct) to facilitate for their bad customer service and lack of ownership when it comes to the products being misprinted or badly put together!

THIS APP HAS ZERO CUSTOMER SERVICE!

PRODUCTS SHIP FROM CHINA SO ORDERS TAKE OVER A MONTH TO FULLFILL!

The first order through this app was delayed, but seemingly good quality (did not receive a complaint). The second order was delayed again, saying they needed a phone number with the order (no, you don't. the customer will not be receiving sms updates). Then it was radio silence for a week and when I asked again, the order was delayed because of Chinese New Year. Checked back in 2 weeks later and now I'm hearing it's not shipping that is delayed - it's production, because of the coronavirus. The order was placed in the beginning of DECEMBER and it is now MARCH and there has been absolutely no indication of when,if,how this will be made and shipped. Also nothing close to a refund or partial refund or credit for the insane delay. I now have the customer asking me for a refund, so it seems I will be out double the cost ($400). Shopify needs to step in if this is how Printy6 is fine operating.

Ordered some sample shoes, very bad quality. First it looks awesome and good made but one day of using the color of the shoes cracked. And only send in plastic bags and support is minus 10