Social Boost Giveaways Contest , 142 reviews

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
    125
  • 6% of ratings are 4 stars
    9
  • 3% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    1
  • 2% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost customer engagement and grow email lists through features like giveaways, contests, and referral programs. It's praised for its user-friendly interface, seamless performance, and integration with various marketing platforms. The responsive customer support, including personalized video guides, is highly commended. Merchants find the pricing reasonable, with a free version available. Successful campaigns have reportedly led to increased store traffic and customer engagement.

July 20, 2020

This app was easy to set up and looks nice in my store. On my end everything has been great. I'm paying for a more expensive plan, but I figured it would be worth it.

My customers, however, hate it. I have constant messages of issues on their end with social boost not counting certain sign ups (especially Youtube subscriptions). I've recommended basic trouble shooting like using a different browser, turning off adblock, etc, but I really can't fix their issues since it's an issue with social boost and not on my end or anything I have any control over. I can't find a way to manually add entries for these customers either so I get the brunt of their anger.

When my giveaway is over, I won't be using it again. It's a shame because, again, on my end it was great. But it needs to work for my customers or it's pointless!

BeeZeeArt
United States
About 1 month using the app
Maverick Mav Pty Limited replied July 20, 2020

[UPDATE: July 21, 2020] As promised, we have released a feature for admin to be able to manually add the entries.

July 20, 2020
My name is Akash Malik. I am the founder of Apps Mav.

I totally agree and understand your frustration.

First of all my sincere apologies.

You have raised two issues:

Manually adding entries: I agree that we should have this feature and thank you for pointing this out. Accordingly I have discussed this with my team and we will release this new feature within the next two days. Our apps are regularly enhanced based on customer feedback , which is very valuable for us.

For YouTube subscription - Please let me clarify by saying that if the action does not receive a verification callback from YouTube, the subscription will not be counted or rewarded- So perhaps this is the reason for the observed behavior. Additionally, my colleagues have thoroughly tested by entering your campaign as multiple users via different devices and browsers and I can confirm that all subscription entries are being counted for your giveaway and the action is working as defined. If you see a different behavior, please email the entrants' details to support@appsmav.com and I will get this investigated further.
We will email the test screenshots to you.

Stay Safe And Regards
Akash

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