Diamond Luxe Jewellery
WORST APP EVER!! I literally tried to cancel my subscription but they keep charging me $77 AUD every two weeks. They're scams.
i remember installing this app but for some reason i cant remember getting what i want, and today i was scrolling through my bank statement and saw i was charged by them, and the month before that. went to their website and there is no way to contact them.
I followed all the steps carefully to download the email list, waited the 60 hours and when it was finished it says export failed. I have tried to reach out to them twice and I do not get a response back.
Hi There GLDN MUSE,
We're so sorry about this. We've sent you an email following up with this issue. If you are unable to see that response please help us get a valid email to contact you.
We want to make this up to you!
I was incentivized with 1,000 free emails to leave a positive review. In good faith I can not. I am afraid this app is complete BS. The emails do not appear valid, the methods for obtaining them are vague.
We are sorry to see you had a bad experience with the app.
Giving our customers the best experience possible is our goal - we took a look at your emails to our team and it seems we replied within 24 hours and did our best to answer your questions.
Our email collection methods are proprietary and part of our "secret sauce" that gives us a competitive edge.
Please let us know if we can do anything else for you!
The app is fake. No. 1: It game our business 1,000 emails most of them fake emails and others with a @domain.com no existent, that means it was from a business/website X that closed several years ago but this app still has those emails in a database. No. 2: Emails from people completely irrelevant to my business. We sell *Clothing* for *MEN*, and we got emails from all kinds of things like cosmetic stores for woman, travel agencies, etc. No. 3: The app asks for access to the name, address, phone number, and email address of all the customers you'd had and you'll ever have. This feature is not needed and I don't want to think that their are building a database with all the customers of as many Shopify stores as they can to then sell those emails to other stores (like their doing now, they are in the "selling emails business"). Or worst, use everyone's customers to create their own online store but with a huge database of customers from day 1. The app ask you for an Instagram @handle, and they will scrap Instagram (wich by the way is against Instagram's terms and conditions of use), Likedin, etc, searching for email addresses of people related to that Instagram @handle For that function, you don't need to get access to the private information of every customer we have. I'm extremely disappointed and concerned about this app being on the Shopify store for other businesses to install in their own store and give to these guys his database of customers.
We are sorry that you had a bad experience with our app.
To address your concerns:
#1 - We do not and will NEVER store your customer data. Period. This is against Shopify's terms of service and we will never sell your private store data EVER.
#2 - We collect data from the public internet and use your store's customers as a starting point to begin out data collection. Once we start collecting public data for your store, we do not touch your store's customer's data again.
#3 - We have contacted you via email to address your specific concerns with the quality of the data you received.
Thank you for your feedback and patience! We hope to help you resolve your issues soon.
This app does not do what it says. Shopify should ban it. You get random e-mail addresses from Mexico and Russia - for a German instagram profile
Hi Glamsy, we're so sorry you had a bad experience! We want to make it up to you.
We have followed up via email, lets take the conversation there.
The app doesn't work. They really send you an email list but it will come without name, gender, and location of email owners. This is useless if you aim to use it for email marketing and Facebook advertising. So I uninstalled and delete the app on the second day of free trial period but I still got charged for no reason. Then, I contacted their customer support to request a refund. It's been a week and I still haven't heard anything back from them. I couldn't be more disappointed.
We're sorry you had a poor experience with our app!
The reason you were charged was because you deleted and re-installed on the same day, we are happy to work with you on this!
It seems we responded to you on March 17th with directions on how to request a refund, if you do not use the email associated with your Shopify, please respond with that here so we may contact you.
Lets work this out!
The app does not work ... I personally believe it sells illegally obtained email addresses. Here's why ... They advertise, as if you are able to steal someone else's instagram followers, and build audiences based on those followers emails. This is blatantly false, and not accurate. I emailed their customer service, and asked "Where do you get these emails?" ... the response from "Lucy@lookalikeaudiencebuilder.com" was the following "We scrape our emails from public sources and vend them based on interests those emails have shown! For example we may see that an email is interested in women's clothing, so we may vend it to someone based on that information!"
So basically they scrape emails off the internet, then sell them if they "think" they are related to the instagram account you enter. Really? The email data I received was of poor quality, not related to my niche. Several of the emails were of this nature "info - at - mightygoodfood.net" ... which isn't a human, it's a helpdesk email for a business. Please don't waste your time.
We're so sorry for your poor experience!
We assure you the emails we vend are legal and good leads for your campaigns.
We've followed up via email, lets continue the conversation there.
THIS DOES NOT WORK AT ALL. RUN.I DID WHAT THEY SAID AND WAITED THE NUMBER OF DAYS BUT NOTHING HAPPENED. WASTE OF TIME.
Hi AUPLIFT Team!
We are sorry to hear you have had a bad experience. We took a look at your account and it seems that you never entered any information to help us collect data for your store.
We have also sent you an email with more information, please take a look and get back to us.
-The Lookalike Audience Builder Team
The app doesn't work... its a scam. The email data I received was just random email address totally not at all related to the Instagram page input. Don't waste your time.