Express a Genuine Thank You
Say goodbye to traditional automated review requests that get ignored. Send simple but powerful thank you emails that match your personality
Collect More Positive Reviews
Include smart links that direct satisfied customers to your linked review sites. Unsatisfied customers are sent to a private feedback form
Make your Shop Number One
Be the obvious choice for people who find you online. Stand out from the crowd by having the perfect score on leading review sites
About The Thankyou App
Are you unhappy with your current Google, Facebook or Trustpilot Rating? This app is the perfect solution to get you the perfect score so you can be the number one shop in your niche.
Unlike most review applications, we believe that the right approach when asking for a review is to show true gratitude. The email should feel personal and actually express genuine thankfulness for that customer choosing to buy from you.
How does it work:
After you setup the app and personalise it to your shop’s true colours, we’ll automatically start sending thank you emails some days after fulfilment (you can customise these settings to suit your average delivery times).
When the customer receives the thank you email, he or she will be delighted to give you feedback on their experience via two smart links:
- I loved the experience: This links to a page with your connected review sites for the customer to chose what he or she is most comfortable in writing up the perfect recommendation.
- It could be better: This links to a private survey form which will in turn send you a notification. This way you can reply to the customer to understand what is the nature of the problem.
Depending on your order flow, you will be enjoying a stream of new positive reviews in a matter of weeks.
As we mentioned, we really focused the application in customisation so both the emails and the pages really reflect your Brand’s language.
- Customise the automated thank you email with the ability of including order merge tags, your logo and much more.
- Customise sender’s name and email.
- Smart feedback links which direct satisfied customers to your connected review sites and unsatisfied customers to a private survey form.
- Receive notifications when negative feedback is submitted.
- Ability to customise & translate positive and negative collection pages.
- Remove powered by Mucho Branding
- Optimise sending time to your shop’s working hours. This makes the emails feel even more human.
- Overview dashboard that tracks open rates, click through rates, which review sites were clicked and past negative feedback.
- Connect multiple social review sites.
- Customise trigger and delay send time to suit your average delivery time.
Ease to configure and maintain and if you need any help, our support team has got your back. Just ask for anything on the help bubble and we’ll reply fast.
Pricing 30-day free trial
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Top shelf app. If you're looking to collect reviews from your customers on Trustpilot, Facebook and other social media sites, look no further. Mucho is a no-bloat, straight to the point app. Extremely clean UX, A+ customer support and onboarding. Highly recommended.
Thank you so much for the kind review! Once again it was an absolute pleasure talking to you. Hope we can add value in the near future
Goose Creek Candle
Amazing app. Works perfectly and the customer support is 10/10. Great experience. We have a high volume store and this is perfect for us!
Thank you so much for the kind review. It has been the upmost pleasure working with you. Excited to keep adding value to your Shop!
Feira dos Tecidos Online
I used Mucho to help increase our Facebook reputation. It helped us bring dozens of reviews in a matter of 2 weeks increasing our score from 3.9 to 4.4. Staying a customer.
Thank you for your kind review!