The Thankyou App

Are you unhappy with your current Google, Facebook or Trustpilot Rating? This app is the perfect solution to get you the perfect score so you can be the number one shop in your niche.

Unlike most review applications, we believe that the right approach when asking for a review is to show true gratitude. The email should feel personal and actually express genuine thankfulness for that customer choosing to buy from you.

How does it work:

After you setup the app and personalise it to your shop’s true colours, we’ll automatically start sending thank you emails some days after fulfilment (you can customise these settings to suit your average delivery times).

When the customer receives the thank you email, he or she will be delighted to give you feedback on their experience via two smart links:

1. I loved the experience: This links to a page with your connected review sites for the customer to chose what he or she is most comfortable in writing up the perfect recommendation.
2. It could be better: This links to a private survey form which will in turn send you a notification. This way you can reply to the customer to understand what is the nature of the problem.

Depending on your order flow, you will be enjoying a stream of new positive reviews in a matter of weeks.

Features:

As we mentioned, we really focused the application in customisation so both the emails and the pages really reflect your Brand’s language.

• Customise the automated thank you email with the ability of including order merge tags, your logo and much more.
• Customise sender’s name and email.
• Smart feedback links which direct satisfied customers to your connected review sites and unsatisfied customers to a private survey form.
• Receive notifications when negative feedback is submitted.
• Ability to customise & translate positive and negative collection pages.
• Remove powered by Mucho Branding
• Optimise sending time to your shop’s working hours. This makes the emails feel even more human.
• Overview dashboard that tracks open rates, click through rates, which review sites were clicked and past negative feedback.
• Connect multiple social review sites.
• Customise trigger and delay send time to suit your average delivery time.

Ease to configure and maintain and if you need any help, our support team has got your back. Just ask for anything on the help bubble and we’ll reply fast.