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Mirna and the team are incredibly helpful with answering questions and making sure our company fully understands how to get the most out of Social Snowball. The system itself is straightforward, and they’re consistently rolling out new features.
Works well, does what its supposed to, but the funding options in Canada will cost you bank fees each time, and small startups will take a long time to have this pay for itself unless you are already generating significant sales per day or have a team dedicated to influencer hounding and/or are already gaining traction with content creators. I wouldn't suggest using this for new stores with modest budgets.
Smaller pricing tier needed.
We had an issue. Social Snowball was proactive in resolving it - doing the right thing for the customer.
We look forward to using the platform again.
There is a payment wall to check the product. I checked it, went on a call and we don’t like it because it was nothing different then we already using but charging 200$. I went on a call with Jared and we discussed that I will cancel it and I get a refund through Shopify, because we installed it there.
As it’s already discussed and agreed I expect nothing else than a refund.
But now they are holding back. High change that this money is gone for ever! Highly recommend other apps as uppromote or different once. Waist of money and apparently if you agreed on something they don't keep there word... DON'T DON'T DON'T
Great to work with, quick to respond and help if needed. Continually updating and adding to the product
We ran into some technical issues and our account manager Mals looped in Ani from their dev team who jumped on a call in the evening and helped resolve all of the issues plus more, and we did a follow up call the next day to ensure all was set up and running smoothly again. Super company and support!
We’ve been using Social Snowball for a few weeks, and I’m impressed! It's intuitive and makes managing affiliate campaigns incredibly easy. The support team is quick to respond if you need help. It’s perfect for growing businesses that want to scale their affiliate marketing efforts efficiently. Highly recommend it!
Mirna on Customer Care was so helpful and took the time to answer all my follow up questions. She also arrange a 1-2-1 call with the team to clarify my questions. Thank you!
The chat team is so helpful and responsive. We really appreciate their support! Special mention to Duaas.
Great platform for Affiliate marketing with good segmenting, analytics and process to payment.
Support is second to none with ongoing learnings and optimisations. Shoutout to Mals for her continued support on the account and implementing clear structure and process as well as helping scale our business by 10x