评论 (212)
优化
-
按评分
Support was very helpful in resolving the issue and providing a solution.
- Wayne Pastoral
Full-Stack Developer at WAMA
Helpful support and it works as advertised. Easy to setup and brand ambassadors are happy.
The team at Social Snowball is great! They're so quick to help and very knowledgeable about all things influencer marketing!
Avoid this app, as there is a very good chance that it will not work smoothly. I had problems getting access to search for creators. They said that other customers had similar problems, and they offered a secondary service that they were building as a work around. I said I would consider it, and needed more information. I even scheduled a demo with them to review it. But, that was not good enough for their management. They tried to force me to use this other solution rather than the one I evaluated and paid to have. I could not understand this and asked them to address this differently. Instead, they told me to go away. And, they would not give me a refund as it was my problem that I was not a good fit for them, since they tried to help me with this work around solution -- which, by the way, did not have all of the features and benefits of the product I had purchased. So, I wasted a month of my time, did not get what I paid for, then got told to go fly a kite when it came to the money we had spent -- not to mention our time. Very terrible treatment of customers. And, if you are wondering if this is as I describe, I assure you that it is. I have all the receipts - in the form of screen captured messages from them and their management. Happy to share to keep others from experiencing what we experienced.
Hey Dean, thanks for the feedback, and we were also disappointed that your brand wasn't able to be business verified on META. There is a requirement to be META business verified to use Social Snowball's creator search product feature and it usually takes around 2 weeks to be approved (We have had over 3 brands be approved for this verification process in the last month). Our team also shared workarounds and alternatives for this feature with you but we weren't able to implement them collaborating together, these solutions have scaled many similar start up brands where they have seen success using Social Snowball, and we have also refunded your invoice on May 5th 2026.
Going forward from the sales side, we'll make sure that we ask if brands are business verified on META before demoing creator search.
Working with Social Snowball has been great! Katie has been awesome to work with, and the SS team as a whole has been very helpful. Would recommend!
Social Snowball is fantastic. Such an easy to use platform, and their team is extremely supportive.
Social Snowball has been great for us in creating our content creator community called "Calling Dogs". Their support has been really great too, and we're glad we made the decision to work with them.
Working within our industry is never easy, but Social Snowball has made our affiliate platform as easy as possible to work within! The team is super responsive, always sharing best practices and insights, and is always open to constructive feedback.
I highly recommend them!
Katie Sommer has been such a wonderful Customer Success Manager for our team! She is incredibly helpful, responsive, and attentive to every detail. She always goes above and beyond to make sure our questions are answered and that we have the support we need. I truly appreciate her continued support as our team grows and evolves, and I would highly recommend Katie to anyone looking for a dedicated and reliable Customer Success Manager!
Great service!
