Reviews (216)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing influencer and affiliate marketing programs, noting its user-friendly interface and seamless Shopify integration. It features robust reporting, analytics, and flexible payout options. Exceptional customer support, especially from team members like Mals, Ani, and Duaas, is frequently highlighted for responsiveness and problem-solving. Regular updates and new features also contribute to its effectiveness in saving time and boosting sales.

January 17, 2023

Exceeding my expectations. Their platform is the best available and their staff really care. If you're considering an affiliate platform this is it.

RV SnapPad
United States
About 1 month using the app
May 16, 2022

Love the customer support from Duaas. He helped me set up my thank you page. We're going to make a lot of money using this platform. Thanks!

Gela Beach
United States
About 1 month using the app
April 26, 2021

So happy I found social snowball. Automates everything and makes payouts quick and simple. If your store is already doing volume this will instantly boost revenue. Creates a community for your customers and produces infinite brand awareness.

Dolphinsavers
France
About 1 month using the app
March 22, 2023

Great product, super easy to use and has stellar customer support/onboarding. Definitely would recommend it if you looking for enhancing your organic affiliate marketing. We're using it as a Give $10 get $10 customer-to-customer referral program as well as tracking influencers/creators for more traditional affiliate sales.

BATCH
United States
About 1 month using the app
January 21, 2021

This app is going to be a game changer and I'm sure it already has been for a ton of stores. Giving your customers the ability to turn around and essentially be a part of your sales team all while earning a commission is genius. I've already made an extra $100 in sales. It's just bonus money on top of your sales. 100% recommended.

FULLERMOE
United States
30 days using the app
February 1, 2023

The support will help you no matter what concerns! The user interface is easy to understand and there are many options. Top App!

YourFluffyChoice
Austria
29 days using the app
June 9, 2022

Just started using Social Snowball. Great so far! Awesome support team. Thanks to Duaas and Noah for the careful onboarding

Bat Hats
United States
27 days using the app
August 17, 2022

This is a good app. Helps with auto payouts compared to other apps where you have to manually do the payouts.. Support was really helpful to customize for us since we already had affiliates we were working with.

Unsubscribe Hair & Body
United States
Almost 2 years using the app
July 15, 2022

I've been using this app for a few months. The idea is brilliant but there are quite a few bugs to beware of. The support is pretty responsive but it takes them ages to iron out bugs as they pop up. When we launched our program the Klaviyo integration didn't work properly at all and it took 4 weeks for them to actually make it work. They have "creatives/emails" that you can send using their platform but the text is really gamie and you can't change it. I recently noticed they started sending automated emails to customers even though the settings were off. It's confusing for our customers as they get a Klaviyo email and then a crappy social snowball one too encouraging them to make an account in their platform -another thing that really should be store brand able. I mentioned it to support 3 weeks ago and thought they turned it off only to find it was still on. If your a small store that doesn't really need a product to have a strong branded experience this app can do the job. If you want to customise your messaging and touchpoints to be a smooth experience unfortunately this app needs more focus and dev support. Also support is based in Asia but works on California time so if your not there expect waiting the whole day for a response. I'm giving this a 3 as they do listen but the fact that customer facing bugs pop up and stay around for more than a week is painful as you're trying to build an e-commerce experience that rocks.

SURI
United Kingdom
Almost 2 years using the app
September 27, 2022

We are using it for a refer a friend campaign and it's a great app! + customer support is really great!

Our Daily Bottle
Belgium
22 days using the app