Had issues with app, lots to improve, but it was sorted and customer service is helpful and polite. thank you
Hello, Thank you for your feedback.
For the design, you can contact our support if you want more customization features or if you have a design requirement. We hear you and we will improve the application.
About the premium plan, the premium plan activates an unlimited pop-up display instead of 500 in the free plan, it allows you to have custom display trigger and a more accurate analytics view. Every premium features are visible in the free plan they are just disabled, it's why there is no trial period.
I understand you are disappointed about our premium plan and you didn't use it, so I will talk with Shopify to refund you if they already charge you.