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I have been trying to get in touch with them via email for continuing to take a monthly fee even though I have opted out of their program per the email I got from them stating it wasnt a great fit because I barely used it. So why is NO ONE responding to my messages!!!!!!!!!!!!
We replied to all your emails explaining that we were unaware that Shopify automatically charged your store for our app after they froze (and then unfroze) your account.
Your store was frozen by Shopify (not us) for several months, and then they automatically billed you when they unfroze your store.
We refunded your charge when we learned that Shopify unfroze your store and charged you.
Please check your spam folder as it does not seem like our email responses are reaching you.
I used this system for almost 18 months. The first 6 months went really well for the need of my store, collaborating with the developer, however, the service and quality has declined. Was offered to test new features and later those features were removed without notice and only being offered on a higher plan. Unfortunately in the last couple months, communication has been very poor and unprofessional at times. Many times questions or concerns were brought forward and were ignored on initial request.
This review, along with 2 other negative reviews, were posted on the same day (April 29, 2023). It was a coordinated attack from a group of abusive merchants from the same multi-level marketing company.
These sellers were known to abuse other software vendors, and were banned from multiple apps including SoldLive.
All 3 MLM sellers are now out of business.
I loved this app when it was first presented to me, but quickly learned it wasn’t what was marketed to me. I felt used for information to make this like a larger app C.S. Developer was super helpful at first, but his attitude was condescending and we were told our problems and questions were too much to handle. I prefer to invoice manually now vs being put down like that.
This review, along with 2 other negative reviews, were posted on the same day (April 29, 2023). It was a coordinated attack from a group of abusive merchants from the same multi-level marketing company.
These sellers were known to abuse other software vendors, and were banned from multiple apps including SoldLive.
All 3 MLM sellers are now out of business.
Hardly any customer support. No one to speak with on the phone. We had to piece together how it works. No tutorials to explain layovers. We did a live with what we taught ourselves and the products were not changing on Facebook when we would hit next on the laptop. We are not even sure if we are doing it correctly since the customer support we receive is "send a screenshot". Some things can't be fixed with a "screen shot" and a phone conversation would go a long way. When we first installed app we were offered a zoom call with the founder. We didn't schedule one immediately, and now we are one month in & all we are getting is email support hours or even days after you contact. Embarrassing on facebook last night using it!
https://www.facebook.com/PinkJulepBoutiqueLou/videos/607921751498126
This is a very disappointing and surprising review.
I went back and checked, and Joy had responded to every single email you sent within 24 hours. She pointed you to our overlay tutorials like https://help.getsoldlive.com/article/83-overlays
She asked for screenshots since she was trying to understand the issue you were seeing. But you did not let her help you.
Zoom calls are not available on the $50/month plan you were on. But I offered you one anyway, and you did not respond.
I followed up with my offer to talk over zoom, but you did not respond to that either. It seems like you insist on a phone call, but we simply do not offer phone support even on our $500/month plan.
We have decided to ban your store from installing SoldLive in the future since we cannot meet your expectations of phone support. I'm sorry we were not a good fit for you.