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Overall, my experience has been good. Easy for the customers, like the scanning the item option, and it shows up on the overlay. The main issue I continue to have is certain customers on certain live sales will comment the correct number, and never receive a facebook message to check out. The next live sale it will work for them, and not other customers. Trying to trouble shoot this problem with no solution, which has constituted in a loss of some sales. Hoping the problem gets fixed, because I do like the ease of this app.
Thank you for your feedback. We understand that ensuring shoppers follow the correct process can sometimes be challenging. To clarify, the checkout messages will work seamlessly if the instructions are followed. It doesn’t require technical expertise—just clear guidance on how to interact with the system.
We’ve noticed that some shoppers may not be following the outlined steps, such as clicking the correct button instead of typing options in a direct message. Providing this guidance to your shoppers is key to resolving these issues, and we’re happy to offer a final Zoom call to review instructions and address any questions you may have.
That said, continued misunderstandings and frustration indicate that our app may not be the best fit for your needs. While we are committed to supporting our users, we must also ensure a positive experience for everyone involved. If these challenges persist, we reserve the right to discontinue your access to the app to save both of us unnecessary frustration. Should you decide to part ways, we can assist with uninstalling the app from our side to make the process seamless.
I have been using SoldLive for about 18 months. There were glitches and hang ups with the system that I worked through with the developer. My frustrations with this app have occurred in the last 6 months. In exchange for positive reviews I was given access to new features such as sku claims being anywhere in the comments for my customers. We all loved the new features and became accustomed to them only for them to be taken away. When I sent a ticket to the help desk due to the sku claim feature not working I was told it was now only available on a higher priced plan. In my opinion, this was a bait and switch. At no time when new features have been rolled out in the monthly emails was it stated they were for a limited time or that they were not part of the plan I was enrolled in. I lost sales because I did not realize the feature had been taken away and customer claims were not being added to their carts. Very unprofessional to not state upfront that access was limited. I recently received another email on 4/17/23 for an upgraded feature (multiple automatic product postings per day) and asked if I would like it. I replied yes and immediately received a response and access. When I inquired if it was part of my plan or if access would be for a limited time my email went unanswered and is still unanswered to this day 12 days later. It is time for my business to move on to another platform that is a better fit.
This review, along with 2 other negative reviews, were posted on the same day (April 29, 2023). It was a coordinated attack from a group of abusive merchants from the same multi-level marketing company.
These sellers were known to abuse other software vendors, and were banned from multiple apps including SoldLive.
All 3 MLM sellers are now out of business.