SoldLive: FB & IG Live Selling

This has been an extremely helpful app that allowed us to pivot from brick and mortar during Covid, and continue our business without stopping during the closures, the shutdowns and our eventual store closure and physical move. Through it all, we did live sales on FB with SoldLive and kept on going. 2.5 YEARS later, and we have shifted primarily to become an online store and Facebook Live sellers, AND we are still in business despite numerous challenges! Our entire staff says THANK YOU, JOE!! You've been an amazing and responsive app owner, always ready to help and problem-solve, and reassure us, especially as our business was dependent on online and FB sales for a large measure of time. We are excited to see this new shift to include IG, and hope to continue with you as you grow for a long time!! Aloha and Mahalo from The Bead Gallery, Honolulu crew!

I like everything I've tried with SoldLive so much so I haven't tried any other app for this and I plan to continue with the SoldLive, no need to go elsewhere.. It has been simple to use and easy for my customers. I LOVE the fact that messenger shows them the options for them to click on if they didn't mention (size/color, etc) they don't need to know how to type it out. Thank you for that. I also appreciate the support emails and the cost is amazing. Thank you again for a great product,

I used this system for almost 18 months. The first 6 months went really well for the need of my store, collaborating with the developer, however, the service and quality has declined. Was offered to test new features and later those features were removed without notice and only being offered on a higher plan. Unfortunately in the last couple months, communication has been very poor and unprofessional at times. Many times questions or concerns were brought forward and were ignored on initial request.

I have been using SoldLive for about 18 months. There were glitches and hang ups with the system that I worked through with the developer. My frustrations with this app have occurred in the last 6 months. In exchange for positive reviews I was given access to new features such as sku claims being anywhere in the comments for my customers. We all loved the new features and became accustomed to them only for them to be taken away. When I sent a ticket to the help desk due to the sku claim feature not working I was told it was now only available on a higher priced plan. In my opinion, this was a bait and switch. At no time when new features have been rolled out in the monthly emails was it stated they were for a limited time or that they were not part of the plan I was enrolled in. I lost sales because I did not realize the feature had been taken away and customer claims were not being added to their carts. Very unprofessional to not state upfront that access was limited. I recently received another email on 4/17/23 for an upgraded feature (multiple automatic product postings per day) and asked if I would like it. I replied yes and immediately received a response and access. When I inquired if it was part of my plan or if access would be for a limited time my email went unanswered and is still unanswered to this day 12 days later. It is time for my business to move on to another platform that is a better fit.

This has been an amazing addition to my Shopify store. One of the best investments I've made to allow for more time freedom! Joe has been incredible to work with! Highly recommend to anyone wanting to take invoicing out of their weekly schedule!

I have been using this app for almost a year. I love it because I go live on Facebook and have a Shopify website. I don’t have to worry about double selling items because when I seek it on my Facebook live. The app will update my inventory on my website.

Best app ever. Try it and you will not regret it. Joe also offers the best customer service. It saves time.

This app is great. Exactly what I was looking for. Super easy to set up. I did have a little issue getting it to work properly with my store but a quick email to support and it was fixed in a day. Great product and great service. Thanks!
oldrocktees.com

I love the fact that SoldLive keeps track of my inventory. I don't have to worry about customers having to register to checkout. They can check out on Facebook or Instagram. This product is simple and easy.

Cons
I don't have anything I don't like about this product. Once you purchase, it is a game changer.

Absolutely AMAZING! I chose this over commentsold because customers do not have to register, they checkout directly on my website! Which is great for up selling! Customers love it as well!!!!! I’m am soo impressed that I have direct communication with Joe. That is seriously HUGE!