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I am ABSOLUTELY pleased as punch with my Soona experience! They are now my "go-to" for ALL of my product photo shoots. They gave me a complimentary new client order shipping label, sent me reminder emails about my upcoming photo shoot, called the the day of my photo shoot and then offered over 30 different layouts including top views, lifestyles, etc. They even tossed in some adorable props! The customer service is outstanding, the images are beautiful and the prices are affordable. Do yourself a favor, hire these professionals to do all your heavy lifting and focus on other stuff like selling your products! I will be using Soona again in a few days and would highly recommend!
I was a bit skeptical at first to try Soona but product photography has been such a pain point I figured I'd give it a go because Soona made it seem easy.
I couldn't be happier with the service they provided! Very clear instructions that walk you through a simple process; you mail them your product & props after setting up an appointment, you log in at the time of your scheduled shoot and you get a LIVE viewing of your shoot. During the shoot, you also get to chat with the team in the studio allowing you to tweak different shots and give instant feedback. The photography team was very flexible and easy to work with. After completion you pick your favorite photos, check out with any extra edits you may want, and they are ready to go within 24 hours.
I would 100% recommend Soona and I will definitely be using them again. Thank you for providing such a great service.
Loving working with Soona. They are super creative, helpful, professional and friendly. They are really doing wonders bringing my vision to life!
Our new photos are really colorful and awesome. The process of ordering was super easy. It's a really cost-effective way to get photos on your store. One of the most amazing parts is that you can get a photo shoot ordered by only paying $39 for the first photo! After that, you only purchase the photos you want for your store. Pretty great!
In the world of e-commerce, soona is an absolute lifesaver! They make consistent, beautiful product and lifestyle photos that really elevate our storefront. Being able to book shoots, watch and direct from my computer, and then select images the next day is truly a game changer. Such a smart concept and killer execution. I recommend soona to all my fellow business owners.
We saw this company on Instagram and also on Shopify and thought they were going to be a great addition to our business to create content for us. The photography was subpar even when paying for a hand model and stylist on set. They clearly did not do any background work to understand the product, shoot scenes for our industry even after getting pictures of what we wanted. After two sessions we opted to have our products sent back to us without purchasing any of the photography. They gave us a deadline to pay the shipping cost, which we paid by the date they stated they should hear* back from us in their email. When we inquired about our products a few weeks later, they emailed us they threw out our merchandise and refunded us our return shipping cost. When we asked how could this be when they gave us a specific date to respond, they stated we should've reached out to them by the previous date by 11:59PM even if that is not what they stated in their email. The quality of the work is poor as their customer service. If we could give them a No-Star we would.
Thank you for you feedback. We are so sorry about your experience and the issue with your products. We own that we made an error and want to make it right. We have reached out with our suggested next steps and will issue a full refund. We look forward to hearing back from you.