ZigZag Returns & Exchanges

Great app, easy to set up and there is always someone on hand to answer any questions should you need any help. They have really help streamline my whole returns process!

Love this app, highly recommend! Adds transparency to the returns process - customers use Clicksit to return their order for free from any local Collect Plus store and we can track this progress. Clicksit is also amazing as you can issue customer refunds/ credit/ exchanges from within the app - absolute customer service must! Great communication from their Customer Service team who are always quick to respond to queries.

This really does make the customer return process so simple. There are very few places without Collect+ stores nearby and of course their coverage is always expanding. Also the setup is quick, simple and the support during this is was second to none. If only all Apps had this level of end to end support. I've been using the ClickSit returns system for nearly a year now and they continue to improve the services offered to UK retailers A1 all round.

This application makes it very customerfriendly to take back returns in a proffessional way. The customers understand it and will be informed during the return process. Really great app!

easy to use. my customers enjoy the easy process. i am able to track my returns . the links are usable.

We have been using another Return app for a long time. Unlucky they started charging us $10 for an SSL certificate. Clicksit charges $0 and it's a completely FREE app that covers our needs. I would recommend it to everyone who is looking for an app that manages returns and labels. The best part is that they inject the code to Shopify pages so you don't have to worry about any coding and things. What I can suggest to Clicksit is that they also could add a piece of code that can embed the buttons "return" to the customer's dashboard so they will be able to create a return label or start returning process straight out from customer's account dashboard.

Works great, especially for those based in Northern Ireland! The UI is not as beautiful as some of the other platforms, but they make up for it with excellent service and regional coverage.

I'm using this app to process my returns and it's been very smooth and easy to navigate so far. Customer service is great too. Highly recommend it for users in the UK. Looking forward to the new updates too.

This is a simple and superb app, and has made our returns process a doddle to handle, particularly with the ClickPlus returns feature. With a couple of clicks (and maybe none if you set automatic approvals) you can approve a return and send a prepaid returns label to the customer. It beats by some distance the two other returns apps we have tried. Personal and responsive customer service - had a slight technical issue (partly our fault) and it was dealt with efficiently. I think the app will only get better over time. We use the paid-for app so that we can personalise the HTML in e-mails, but all the other features seem to be available in the free app. With that the only thing you pay for is the cost of the returns label if it is actually used, and the rates are fairly reasonable. Delighted we found this app, and we wish the Clicksit team every success. UPDATE: After installing a new theme, we had minor issues with the appearance on mobiles. The support team fixed it extremely quickly. Can't fault them.

The app works perfectly fine. Customers can register return request and the vendor can accept or reject the request.
If it could generate a return label it would be great.