Sorted Returns Center , 416 reseñas
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We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!
I installed the app and found that the the interface was a bit difficult to navigate and when trying to contact support it took ages to get a response. I was struggling to work out how to customise the returns page and when I finaly got an answer with support, I was told customisation was not available on the free plan.
Pretty disappointed as I wanted to try this app out and see if it's the right fit for my store but when it looks so bad on my page, I didn't want customers to see it, looking so bad
Hi Force of Life,
Thanks for your review and sorry to hear about your experience with the Sorted Returns app.
Due to the bank holidays, our support team were not available New Year's Day or yesterday unfortunately - our apologies about this.
I understand our team were in contact this morning to follow up on your app installation and provide an overview and discuss any questions - when checking over your return portal all appeared to be working well, but you had advised you were keen to alter the styling of your return portal which is not available on the free monthly subscription.
We do offer 14-day trials with any of our paid monthly plans so our customers can test functionality and ensure it meets their expectations before committing to payment - apologies if this has not been explained properly.
I'd be happy to follow up with a call to discuss this further and provide a quick online demo - let me know your thoughts.
All the best,
Sorted Returns
Great work guys. I love the auto-generated white label page to return items. Generally very good value. It builds trust with users to know they can come and return items on the page for free.
Thank you for your positive review,
We are really glad you are enjoying the app!
All the best
Sorted Returns
Very good experience with this app. Great customer support and seamless returns process.
Id recommend
Thank you for your positive review,
We are really glad you are enjoying the app!
All the best
Sorted Returns
Great app for sorting out customer returns, it’s a great app to use, I highly recommend. My customers find the return portal easy to use.
Great to have you onboard Focus Man Fashion, and that's brilliant to hear your customers find the process easy to use. We are certain this will save you and your customers time, and guarantee they have a great return experience which keeps them coming back
Anything more we can assist with please don't hesitate to contact support within the in app chat
Best
Sorted Support
great service, even better client support team, was able to get on a call with their team in minutes to help with some questions i had - thanks jodie!
Thanks for the review, we really appreciate it and it was my pleasure!
Have a great day!
We've been using the free version for a few years on a couple of our websites. It's been a lifesaver!
These guys are amazing! very responsive and always get issues resolved quickly. Couldn't recommend them enough.
This app has really helped me with my small business. I have found the team extremely helpful and friendly! Jodie especially. They are available on live chat which is very useful, they help me set up the app and were very patient. I also just processed my first return, I wanted to hide the return address and just use a barcode..this was explained to me step by step! keep up the great work - some feedback, would be great to have the return address hidden with the print at home option! - I would highly recommend this app
Excellent app. Easy to use and lots of great options to allow you to configure it to work for your scenario.